Inside Account Manager

WWEX Group•Hiawatha, IA

About The Position

This account management position focuses on maintaining existing accounts in the small-to-medium-sized business sector. The Inside Account Manager works with all levels inside the company to ensure customer loyalty to Worldwide Express. Account Managers provide executive-level management solutions to customers who have been underserviced by their current provider.

Requirements

At least six months of practical experience.
Bachelor’s degree, ideally in communications, business, marketing, and/or management.
Ability to lead multiple concurrent projects and program initiatives from proposal through implementation and client acceptance.
Comfort working in a fast-paced, results-oriented environment.
Exceptional written, verbal, and non-verbal communication skills.
Strong customer-facing, presentation, and negotiation skills.
Desire to succeed in the business world.
Outstanding collaboration and communication skills at multiple levels.

Responsibilities

Identify and qualify C and D customers through proactive calls.
Retain and grow C and D customers through account reviews.
Penetrate all levels of an account.
Optimize customer growth through additional business.
Solve problems to maintain customer loyalty and manage margins.
Maintain customers’ daily volume.
Transfer customers who pay by check to ACH.
Transfer customers from paper invoices to e-Bill.
Follow up by phone and/or email to ensure opportunities have been successfully identified.
Engage with multiple contacts inside accounts and collect contact information, including first and last name, position, champion or adversarial status, and other notes.