Inside Account Manager

AWC, Inc.•Houston, TX

About The Position

The Inside Account Manager has direct, daily contact with customers and develops relationships to grow the business. Success is measured by meeting sales objectives while exceeding customer requirements. The role works with Outside Account Managers and Project Managers to support account growth, develop skills and expertise, and pursue career development opportunities across the industry. The position builds, develops, and retains customers, processes requests for quotes and purchase orders, manages customer requirements and quote follow-ups, supports sales forecasting, analyzes account sales data, and promotes sales. It also helps establish profitability, inventory suggestions, and pricing requirements for key accounts; reviews work processes for quality and improvement opportunities; and identifies practical alternatives that can help close orders at higher margins.

Requirements

Be a team player and work with cross-functional teams to achieve common goals.
Communicate clearly, verbally and in writing, including by phone and email.
Be willing to provide periodic on-call support after hours and on weekends.
Pivot and thrive in a fast-paced environment while remaining flexible and responsive to urgent needs.
Handle changing priorities, multiple projects, and a high-volume workload simultaneously.
Demonstrate strong prioritization and time-management skills.
Juggle competing demands and concurrent tasks while balancing long-term and short-term goals.
Adapt to schedule changes and task-switching and meet deadlines.
Be proficient in Microsoft Office, including Outlook, Word, and Excel.
Demonstrate computer literacy and the ability to learn and navigate new software, systems, and technology efficiently.
Manage electronic files, enter and retrieve information accurately, and use technology to support daily business operations.

Nice To Haves

A four-year bachelor's degree or two-year technical degree, preferably in Engineering.
Two to five years of industry experience.
Basic knowledge of electrical and automation products, including PLCs, I/Os, safety devices, enclosures, motor starters, variable frequency drives, pneumatics, sensors, and panelboards.
A basic understanding of electricity, panel design and wiring, and manufacturing or OEM experience.

Responsibilities

Build, develop, and retain customers to support a high-performance sales team and ensure account succession.
Acknowledge and process customer requests for quotes (RFQs) and purchase orders (POs).
Establish and manage customer requirements, including quote follow-ups and expedited purchase orders.
Direct sales forecasting activities, analyze account sales data, and promote sales.
Communicate with Outside Account Managers and Project Managers to establish profit, inventory suggestions, and pricing requirements for key accounts.
Review work processes to ensure internal and external quality standards are followed and suggest improvements.
Identify practical, creative alternatives that increase the likelihood of closing orders at higher margins.