Inside Account Manager

AWC Career•Houston, TX

About The Position

As an Inside Account Manager, you will have direct, daily contact with customers and develop relationships to grow the business. Success is measured by meeting sales objectives while exceeding customer requirements. You will work with Outside Account Managers to grow your skills, expertise, and career development opportunities across the industry. The role contributes to a high-performance sales team by building, developing, and retaining customers and ensuring account succession. AWC is an employee co-owner organization that partners with recognized technology brands to help engineering, reliability, and maintenance teams solve complex problems. Its teams help customers size, select, configure, and support solutions, with a focus on delivering value through knowledgeable people and innovative technologies.

Requirements

Be a team player with the ability to work with cross-functional teams toward common goals.
Communicate clearly, verbally and in writing, including by phone and email.
Be willing to provide periodic on-call support after hours and on weekends.
Pivot and thrive in a fast-paced environment while remaining flexible and responsive to urgent needs.
Handle changing priorities and manage multiple projects and a high-volume workload simultaneously.
Demonstrate strong prioritization and time-management skills.
Juggle competing demands and concurrent tasks while balancing long-term and short-term goals.
Adapt to schedule changes and task-switching, and meet deadlines.
Be proficient in Microsoft Office, including Outlook, Word, and Excel.
Demonstrate computer literacy and the ability to learn and navigate new software, systems, and technology efficiently.
Manage electronic files, enter and retrieve information accurately, and use technology to support daily business operations.

Nice To Haves

Four-year bachelor's degree or two-year technical degree, preferably in Engineering.
2–5 years of industry experience.
Basic knowledge of electrical and automation products, including PLCs, I/Os, safety devices, enclosures, motor starters, variable frequency drives, pneumatics, sensors, and panelboards.
Basic understanding of electricity, panel design and wiring, and manufacturing/OEM experience.

Responsibilities

Build, develop, and retain customers to support a high-performance sales team and ensure succession for accounts.
Acknowledge and process customer Requests for Quotes (RFQs) and Purchase Orders (POs).
Establish and manage customer requirements, including quote follow-ups and expedited purchase orders.
Direct sales forecasting activities, analyze account sales data, and promote sales.
Communicate with Outside Account Managers and Project Managers to establish profit, inventory suggestions, and pricing requirements for key accounts.
Review work processes to ensure internal and external quality standards are followed and suggest improvements.
Identify practical, creative alternatives that increase the likelihood of successfully closing orders at higher margins.