Inside Account Manager
About The Position
The Inside Account Manager serves as the primary point of contact between Altek and its customers. The role is responsible for building and maintaining strong client relationships, managing the fulfillment of customer orders, and ensuring customer satisfaction. The Inside Account Manager coordinates with internal teams to drive client success and meet business objectives. This is an hourly, non-exempt position in the Administration department, working a day shift and reporting to the Business Operations Manager. Duties may change at the Business Operations Manager’s discretion. The employee must be able to perform each essential responsibility satisfactorily.
Requirements
- High school diploma or GED.
- Committed to delivering excellent customer service.
- Excellent negotiation and communication skills.
- Proficient computer skills, including Microsoft Word, Excel, and ERP systems.
- Strong problem-solving, adaptability, and prioritization abilities.
- Detail-oriented, with a high degree of accuracy.
- Highly dependable and capable of working independently or collaboratively with a team.
Nice To Haves
- 5+ years of experience in customer service (preferred).
Responsibilities
- Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and maintaining regular communication.
- Build strong, long-lasting relationships to foster customer loyalty and satisfaction.
- Monitor the execution of customer orders, ensuring they are completed on time and meet applicable quality and contractual requirements.
- Provide ongoing support, monitor account performance, and report on performance metrics.
- Provide feedback to internal teams to improve products, services, and customer experience.
- Understand client goals and objectives and work with clients to develop long-term strategies that drive success.
- Communicate effectively in writing and verbally with customers and internal teams.
- Adapt and modify as circumstances warrant.
- Demonstrate safe work habits.
- Build and maintain positive rapport, communication, and behavior with other Altek employees, customers, and suppliers.
- Embrace Altek's Quality Policy to ensure quality for internal and external customers.
- Embrace Altek's vision, core values, and expected behaviors.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
