Inside Account Manager - Microsoft

SHI International Corp.•Austin, TX

3d•$55,000 - $85,000

About The Position

The Microsoft Inside Account Manager (IAM) is responsible for day-to-day operational management of Microsoft customer accounts. Acting as an extension of the Licensing Strategist, the IAM executes tactical customer requests, manages quoting and ordering activities, coordinates contract and licensing transactions, and supports a seamless customer experience throughout the Microsoft customer lifecycle. The role supports customer retention and satisfaction through responsive operational assistance, enabling Licensing Strategists to focus on strategic licensing guidance, financial event management, and customer growth initiatives. The IAM is the primary coordinator for Microsoft transactional activities and ensures customer requests are handled accurately, efficiently, and in compliance with Microsoft licensing and operational requirements.

Requirements

Bachelor’s degree or equivalent relevant work experience.
Experience providing Microsoft Volume Licensing sales support.
Earn and maintain relevant Microsoft certifications and badges.
At least 1 year of experience in Account Management, Sales, or a related customer-facing role.
Ability to travel to SHI, partner, and customer events as needed.
Strong analytical thinking, including synthesizing licensing, financial, and contractual data and identifying patterns and risks.
Consultative, customer-focused guidance aligned with agreement terms, business objectives, and financial considerations.
Exceptional attention to detail and accuracy when validating pricing, entitlements, licensing requirements, contracts, and documentation.
Excellent written and verbal communication skills, including explaining complex licensing concepts to customers and stakeholders.
Ownership and initiative to identify customer needs, licensing risks, and upcoming financial events.
Customer advocacy focused on compliance, cost optimization, and long-term customer value.
Time management and prioritization skills to handle multiple customer requests, events, and deadlines.
Adaptability and learning agility to keep current with Microsoft licensing programs, policies, and customer requirements.
Ability to collaborate across sales, customer success, operations, and Microsoft stakeholder teams.
Strong governance, documentation, and organizational skills.
Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, Dynamics, and Copilot.
In-depth understanding of Microsoft’s business model, architectural frameworks, and technology solutions.
Expertise in Microsoft volume licensing agreements and operational processes, including compliance, optimization, and lifecycle management.
Ability to provide knowledgeable guidance on Microsoft products, services, and licensing programs.
Understanding of the unique requirements, regulations, and operational environments of State and Local Government and/or Education customers.
Experience in cross-functional environments with shared ownership across sales, services, technical, and partner teams.
Ability to communicate clearly, follow up on tasks, manage time, stay organized, address problems, think critically, adapt to feedback or workplace changes, and contribute effectively to team efforts.

Responsibilities

Support day-to-day operational management of Microsoft customer accounts as an extension of the Licensing Strategist.
Handle tactical Microsoft customer requests involving licensing, quoting, ordering, and administrative activities.
Prepare, validate, and deliver Microsoft quotes across CSP, EA, MPSA, and other Microsoft licensing programs.
Coordinate Microsoft order placement, contract processing, entitlement submissions, and fulfillment activities.
Manage requests involving license additions, reductions, transfers, true-ups, subscription changes, and other transactional activities.
Validate pricing, agreement eligibility, licensing requirements, and supporting documentation before quote and order submission.
Partner with Licensing Strategists to execute customer financial events and agreement lifecycle activities.
Improve process efficiency, reduce turnaround times, and provide a high-quality customer experience.
Build and maintain working relationships with customers, Licensing Strategists, Customer Success Managers, and Microsoft stakeholders to support retention and long-term success.