Inside Account Manager - Genesis Systems
About The Position
Genesis Systems, a subsidiary of FloWorks USA LP, distributes valves, control valves, regulators, and valve automation products in Texas and Oklahoma. Genesis Systems works with customers’ engineering, purchasing, and maintenance divisions to provide solutions for common and specialty valve applications and to improve process efficiency and reliability. The Inside Account Manager supports customers and the outside sales team throughout the order process, from product selection and proposals through delivery and billing. The role assists with valve and automation applications, processes customer and vendor orders, coordinates returns and credits, and tracks open orders to support customer delivery needs. The position operates in a professional office environment using standard office equipment, with occasional visits to warehouses or operational sites. FloWorks offers a competitive benefits package intended to support employees’ health, financial well-being, and work-life balance. The company is an equal opportunity employer and participates in the U.S. Government’s E-Verify program.
Requirements
- Professional-level English communication skills, both written and verbal.
- Problem-solving, mathematics, and time-management skills.
- Mechanical aptitude and knowledge of basic physics, temperature, pressure, metallurgy, and electricity.
- Basic piping and valving knowledge.
- Ability to use Excel, Adobe, Word, Outlook, a PC, calculators, and enterprise-system interfaces.
Nice To Haves
- Bachelor’s degree in engineering or industrial distribution is preferred.
Responsibilities
- Handle sales and availability-related phone calls and emails with customers, the outside sales force, and vendors.
- Provide customers with product data, documentation, and drawings on request.
- Assist customers and the outside sales team with sizing and application of valves, actuators, and accessories.
- Prepare customer proposals in Excel and PDF.
- Facilitate customer returns and credits.
- Assist Materials personnel with vendor returns resulting from customer returns and credit requests.
- Update stock and OAN part-number needs.
- Confirm customer purchase orders match the company’s offer for quantity, need dates, pricing, delivery address, payment terms, and tax status.
- Enter customer orders and vendor purchase orders into enterprise systems.
- Create internal documentation for production and assembly notes.
- Expedite and track customer and vendor orders to meet customer on-time delivery needs and support timely billing.
- Secure hardcopy backup for order documentation.
- Coordinate administrative emails with the Shared Services Group regarding new customer and vendor account specifics, sales tax, late orders, and billing issues.
- Perform other sales-support tasks as needed.
Benefits
- Medical, dental, and vision insurance with multiple plan options.
- Company-paid life and disability insurance.
- 401(k) with company match.
- Health Savings and Flexible Spending Accounts.
- Supplemental accident, critical illness, and hospital indemnity coverage.
- Employee Assistance Program, including three free counseling sessions.
- Discounted identity theft protection.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
