Genesis General Manager

Walser Automotive Group•Merriam, KS

3d•$250,000 - $350,000

About The Position

Walser Automotive Group is seeking a Genesis General Manager to lead dealership operations and support operational excellence. The role oversees dealership performance across sales, parts, and service, with responsibility for profitability, customer satisfaction, market share, employee satisfaction, budgets, merchandising, and compliance. The General Manager works with the dealer and Channel Controller on business planning, forecasts, and financial reporting, and maintains relationships with customers, employees, manufacturers, and financial institutions. The position also leads and develops dealership staff, including hiring coordination, performance management, scheduling, compensation administration, employee relations, training, and policy compliance. The General Manager promotes a customer-centric environment, maintains the dealership and lot to Walser standards, and upholds the company’s core values. Work includes sedentary administrative duties as well as moving throughout the dealership and some indoor and outdoor work assisting employees and customers. The stated on-target earnings are $250,000–$350,000+.

Requirements

At least 2 years of experience in a dealership sales capacity.
At least 2 years of supervisory sales experience at an automotive dealership.
Excellent interpersonal, verbal, and written communication skills.
Demonstrated ability to manage and supervise a team.
Effective problem-solving and mediation skills.
Demonstrated ability to multitask and work in a fast-paced environment.
Excellent managerial skills, including the ability to lead and motivate.
Proven ability to cope with conflict, stress, and crisis situations.
Availability to work weekends, evenings, and holidays.
Valid driver’s license with an acceptable driving record.

Responsibilities

Hold scheduled managers’ meetings to ensure departments operate efficiently and profitably.
Plan dealership operations for the coming year and submit plans to the dealer for approval.
Meet monthly with the Channel Controller to review departmental forecasts against annual performance.
Provide the dealer with accurate weekly reports on the dealership’s financial condition.
Ensure monthly financial statements are complete, accurate, and submitted to the factory on time.
Develop merchandising strategies and assist in creating effective, cost-efficient advertising programs.
Maintain working relationships with leading institutions and manufacturing personnel.
Resolve customer complaints that department managers cannot rectify.
Assist with administrative duties and support departments throughout the dealership as needed.
Monitor daily, monthly, and annual results related to sales and financial goals.
Provide a customer-centric environment and manage sales volume across Sales, Parts, and Service according to market conditions.
Manage product merchandising and displays.
Manage dealership operations to maximize profit, CSI, market share, and ESI.
Manage sales and expense budgets, marketing feedback, cash-draining assets, and sales contracts.
Maintain manufacturer relationships and monitor competitors and market conditions.
Provide an atmosphere of growth and training; support employees’ career and professional development.
Train and manage staff on company policies and ensure adherence.
Motivate, counsel, and monitor department staff; conduct disciplinary actions or PIPs as needed and administer annual performance evaluations with thoughtful feedback.
Assess staff productivity and efficiency and recommend promotions or other status changes.
Ensure staff complete required duties accurately and on time.
Complete employee terminations for policy violations with HR approval.
Manage staff pay rates, hours, schedules, time off, and other administrative duties.
Coordinate with Recruiting to interview and hire department staff.
Address employee relations concerns and escalate them to HR when necessary.
Monitor and assist with company initiatives and legal compliance measures, and communicate company news regularly.
Ensure employees follow Walser service processes and scripts.
Lead by example, advocate for staff, and provide a safe and legal environment.
Maintain the appearance of the dealership and lot to Walser standards.
Communicate Walser’s vision to customers and employees.
Perform other duties, tasks, or projects as assigned.
Uphold Walser’s core values: Do The Right Thing, Lead By Example, Display Positive Energy, and Be Open Minded.

Benefits

Paid time off (PTO).
Career growth, advancement opportunities, mentorship, and career development.
Up to $10,000 in fertility treatment and adoption assistance.
Medical, dental, and vision coverage, plus access to HSA and FSA plans.
Blue Cross Blue Shield medical coverage and additional wellness benefits.
Company-paid life insurance.
401(k) with employer match.
Paid branded Walser apparel program twice a year.
Employee discounts across products and services.
Employee Resource Groups, including Women of Walser, Drive with Pride, Asian Hmong Alliance, and Veterans at Walser.
Volunteer opportunities through the Walser Foundation.
Employee Assistance Program (EAP).
Referral bonuses for referring candidates.