Genesis General Manager

Walser Automotive Group•Merriam, KS

About The Position

The Genesis General Manager leads dealership operations to maximize profitability, customer satisfaction, market share, and employee satisfaction. The role oversees sales, parts, and service performance; budgets and financial reporting; merchandising and marketing; customer concerns; and relationships with manufacturers and financial institutions. The General Manager monitors business results and market conditions, develops annual operating plans, and keeps the dealer informed through regular financial updates. The role also leads and develops dealership staff, including hiring, scheduling, performance management, compensation administration, training, and employee relations. The General Manager ensures employees follow company policies, service processes, and legal requirements; communicates company initiatives and news; supports staff development; and maintains a safe, legally compliant dealership environment and the appearance of the dealership and lot. The position includes both sedentary administrative work and movement throughout the dealership, with some indoor and outdoor work assisting employees and customers. Weekend, evening, and holiday availability is required.

Requirements

At least 2 years of experience in a dealership sales capacity.
At least 2 years of experience in a supervisory sales position at an automotive dealership.
Excellent, proven interpersonal, verbal, and written communication skills.
Demonstrated ability to manage and supervise a team.
Effective problem-solving and mediation skills.
Demonstrated ability to multitask and work in a fast-paced environment.
Excellent managerial skills, including the ability to lead and motivate.
Proven ability to cope with conflict, stress, and crisis situations.
Availability to work weekends, evenings, and holidays.
Valid driver’s license with an acceptable driving record.

Responsibilities

Hold regular scheduled managers’ meetings to ensure departments operate efficiently and profitably.
Plan dealership operations for the coming year and submit the plan to the dealer for approval.
Meet monthly with the Channel Controller to review departmental forecasts against annual performance.
Provide the dealer with accurate weekly reports on the dealership’s financial condition.
Ensure the monthly financial statement is complete, accurate, and submitted to the factory on time.
Develop merchandising strategies and help create effective, cost-efficient advertising programs.
Maintain working relationships with leading institutions and manufacturing personnel.
Resolve customer complaints that department managers cannot rectify.
Perform administrative duties and assist departments throughout the dealership as needed.
Monitor daily, monthly, and annual results related to sales and financial goals.
Create a customer-centric environment and manage sales volume in Sales, Parts, and Service in response to market conditions.
Manage product merchandising and displays.
Manage dealership operations to maximize profit, customer satisfaction (CSI), market share, and employee satisfaction (ESI).
Manage sales and expense budgets; monitor and provide feedback on marketing ideas.
Manage cash-draining assets and sales contracts.
Maintain manufacturer relationships and monitor competitors and market conditions.
Provide an environment for staff growth and training.
Train and manage staff on company policies and ensure compliance.
Motivate, counsel, and monitor department staff; take disciplinary action or initiate performance improvement plans as needed; and conduct annual performance evaluations with thoughtful feedback.
Assess staff productivity and efficiency and recommend promotions or other status changes.
Ensure staff complete required duties accurately and on time.
Complete employee terminations for policy violations with HR approval.
Manage staff pay rates, hours, schedules, time off, and related administrative duties.
Coordinate with Recruiting to interview and hire department staff.
Address employee relations concerns and escalate them to HR when necessary.
Monitor and assist with implementation of company initiatives and legal compliance measures, and regularly communicate company news.
Ensure employees follow Walser service processes and scripts.
Support staff career and professional development, lead by example, and advocate for staff.
Provide a safe and legal work environment.
Maintain the appearance of the dealership and lot to Walser standards.
Communicate Walser’s vision to customers and employees.
Perform other duties, tasks, or projects as assigned.
Uphold Walser’s Core Values: Do The Right Thing, Lead By Example, Display Positive Energy, and Be Open Minded.

Benefits

Paid time off (PTO).
Career growth, advancement opportunities, mentorship, and career development.
Up to $10,000 in fertility treatment and adoption assistance.
Medical, dental, and vision coverage, with HSA and FSA plans.
Blue Cross Blue Shield medical coverage and additional wellness benefits.
Company-paid life insurance.
401(k) program with employer match.
Paid clothing program with branded Walser apparel twice a year.
Employee discounts across products and services.
Employee Resource Groups, including Women of Walser, Drive with Pride, Asian Hmong Alliance, and Veterans at Walser.
Volunteer opportunities through the Walser Foundation.
Employee Assistance Program (EAP).
Referral program with referral bonuses.