Genesis OR Consultant

Intuitive

About The Position

The Genesis OR Consultant provides onsite and remote consulting to help customers implement da Vinci Surgery best practices in standardization, efficiency, staff training, cost containment, and block scheduling. The role works with hospital leadership and Intuitive's Sales, Marketing, Customer Training, Customer Services, and Tech Support teams to give customers the tools to launch, optimize, and sustain successful robotic surgery programs. Consultants manage complex, extended customer engagements, develop customized recommendations based on hospital processes and goals, and support implementation and measurement of those recommendations. The position also contributes to Genesis content programs, events, new product launches, customer complaint reporting, and reference center evaluation and visits. Overnight travel may be required up to 70%. At least 24 months in the role is expected before eligibility to transition to another position within the organization.

Requirements

At least 5 years of documented professional experience in healthcare or hospital management, in a B2B sales capacity or a hospital management role.
Experience in an Operating Room and/or Sterile Processing Department environment.
Ability to work effectively and drive results as part of a team.
Excellent communication and interpersonal skills, including the ability to present to groups of varying sizes.
Ability to excel in a high-energy, fast-paced environment.
Willingness to be flexible with work hours.
Business acumen, including the ability to function in an executive business environment and understand OR business needs.
Ability to communicate consistently and effectively across organizational levels.
Advanced MS Office or equivalent skills.
Project management skills and a proven record of leading complex customer-facing projects related to OR efficiency, productivity, or cost containment.
Fluency in English and the local language as required.
Ability to travel overnight up to 70%.

Nice To Haves

B.S./B.A. degree, or equivalent clinical/medical degree or experience.
Lean, Six Sigma, or Change Management skills.

Responsibilities

Develop and maintain expertise in Intuitive technology use, troubleshooting, applications, and proper handling, care, and use of Intuitive instruments and accessories.
Independently manage an assigned territory, work time, and schedule.
Conduct Genesis OR Consultant and educational initiatives with strategically targeted customers.
Manage complex, extended customer engagements and collaborate with customers and Intuitive commercial, service, and support teams to develop customized solutions and recommendations.
Identify customer needs, utilization barriers, and opportunities.
Prioritize potential solutions and gain alignment with hospital leadership to implement recommendations.
Track progress and communicate status to customers according to an agreed schedule.
Coordinate with Sales and Marketing partners to deliver customized customer assistance as needed.
Collaborate with internal and external stakeholders to define, measure, and optimize the quality, effectiveness, and efficiency of Genesis content programs.
Run reports and analyze data to prepare for customer engagements.
Provide onsite and/or remote consulting services, including support for standardization, efficiency, staff training, cost containment, and block scheduling.
Support customer- and internal-facing Genesis and Intuitive events and conferences, both in person and virtually.
Collaborate with Genesis and cross-functional teammates to establish and achieve implementation goals.
Participate in training for and launch of new products.
Report customer complaints to appropriate internal parties when discovered.
Support selection and evaluation of potential new reference centers and conduct reference center visits with customers.