Genesis I&A Consultant

Intuitive

About The Position

The Genesis I&A Consultant provides onsite and remote consulting and educational initiatives to help customers implement and maintain best-practice solutions for Intuitive medical technology, instruments, and accessories. The role supports standardization, efficiency, staff training, and cost containment, and works closely with hospital stakeholders and Intuitive ecosystem partners—including leadership, Sales, Advanced Failure Analysis, Marketing, Customer Services, and Tech Support—to give customers the tools to launch, optimize, and sustain successful da Vinci and Ion programs. The consultant manages an assigned territory and conducts targeted customer engagements, including staff training, program-readiness consultation, standardization and efficiency support, and high-return remediation. The consultant collaborates with customers and internal teams on customized solutions, tracks progress, analyzes reports and data, supports Genesis events and conferences, and reports customer complaints to appropriate internal parties. The position requires overnight travel of up to 70%, flexibility with work hours, and a minimum expectation of 24 months in the role before eligibility to transition to another position within the organization.

Requirements

B.S./B.A. degree preferred, or equivalent biomedical training, life science, or technical equivalent.
At least 5 years of documented professional experience in healthcare or hospital management.
Detailed knowledge of regulations, standards, and guidance for reprocessing reusable medical devices, including ISO and MDR.
Experience or working knowledge of the use and/or reprocessing and regulations of complex medical devices.
Excellent mechanical aptitude and problem-solving skills.
Proven ability to work effectively and drive results as part of a team.
Excellent communication and interpersonal skills, including the ability to present to groups of varying sizes.
Ability to excel in a high-energy, fast-paced environment.
Willingness to be flexible with work hours.
Business acumen to function in an executive business environment and understand the business needs of the CSSD and OR.
Ability to communicate consistently and effectively across organizational levels.
Ability to plan, organize, and oversee highly complex and strategic assignments involving multiple teams and individuals.
Fluency in English and the local language as required.
Ability to travel overnight up to 70%.

Nice To Haves

National certification preferred according to regional requirements.

Responsibilities

Develop and maintain expertise in Intuitive technology, instrument and accessory reprocessing and troubleshooting, proper handling and care, and applicable reprocessing regulations and standards.
Independently manage an assigned territory, work time, and schedule.
Conduct Genesis I&A consulting and educational initiatives with strategically targeted customers.
Provide in-person and/or remote consulting and educational services, including staff training and consultation on program readiness, standardization, efficiency, and high-return remediation.
Support complex, extended customer engagements and collaborate with customers and Intuitive commercial, service, and support teams to formulate customized solutions and recommendations based on hospital use patterns, processes, protocols, goals, and feedback.
Uncover customer needs and opportunities, prioritize potential solutions, and gain alignment with hospital stakeholders to implement recommendations.
Track progress and communicate status to customers according to an agreed schedule.
Align with Sales and Failure Analysis partners on customized customer assistance as needed.
Collaborate with internal and external stakeholders to define, measure, and optimize the quality, effectiveness, and efficiency of Genesis programs.
Run reports and analyze data to prepare for customer engagements.
Support customer- and internal-facing Genesis and Intuitive events and conferences, both in person and virtually.
Promote collaboration with Genesis and cross-functional teammates to establish and achieve implementation goals.
Report customer complaints to appropriate internal parties when discovered.
Perform ad hoc tasks or duties assigned by management.