Inside Account Executive

Valet Living•Shaft, MD

2d•$50,000 - $70,500•Remote

About The Position

Valet Living is seeking an Inside Account Executive who is a relationship-driven sales professional focused on delivering exceptional client experience, managing high-value accounts, and driving retention and revenue growth. This role involves owning a book of up to 500 multifamily accounts across multiple markets, serving as the primary contact for renewals, churn reduction, and upsell opportunities. The ideal candidate is energized by maintaining long-term relationships, protecting key accounts, and ensuring client loyalty.

Requirements

Minimum 1-2 years in a B2B sales or account management role, ideally managing a high-volume client portfolio.
Client-centric mindset with a focus on providing exceptional client experience and ensuring satisfaction.
Excellent verbal and written communication skills with the ability to influence and problem-solve effectively.
Exceptional time management skills and the ability to prioritize in a fast-paced environment.
Proven ability to work cross-functionally with sales and operations teams to solve problems and meet client needs.
Salesforce experience preferred.
Proficient in Microsoft Office Suite.

Nice To Haves

Multifamily or service industry experience is a plus.
Bachelor’s degree in Business, Communications, Marketing, or a related field preferred.

Responsibilities

Manage a large book of business, develop retention strategies, and ensure a high level of client satisfaction and contract renewals.
Serve as the lead point of contact for client interactions, building strong relationships and deepening engagement across your portfolio.
Recognize and communicate upsell opportunities and new business potential to sales partners, helping grow revenue within existing accounts.
Respond to service issues, resolve escalations, and proactively manage concerns with clients and operational partners to maintain service excellence.
Utilize Salesforce to manage workflows, identify at-risk accounts, and prioritize outreach based on service performance and client needs.
Partner with field operations and sales teams to drive solutions, facilitate service recoveries, and ensure client expectations are exceeded.
Document all client interactions, issue resolutions, and contract updates to maintain clear visibility into account health and performance.