Infrastructure Specialist 3

State of Ohio • Columbus, OH

4d • Onsite

About The Position

The Infrastructure Specialist 3 maintains and enhances the organization’s technology environment, combining enterprise systems administration, cloud technology support, cybersecurity, infrastructure coordination, and technical consultation. The position helps ensure critical IT systems remain secure, stable, available, and aligned with business needs, working collaboratively with internal teams, external partners, and technology vendors.

The role administers Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, and related cloud technologies. It also provides technical administration and operational support for enterprise applications and platforms; coordinates network-related activities with external service providers and stakeholders; and administers security and compliance technologies such as firewall rules, DNS, eDiscovery, endpoint security, device management, identity and access management, and Microsoft security and compliance tools.

The specialist evaluates risks, recommends and helps implement security best practices, advises business partners and project teams on technology and operational support matters, and participates in projects from planning through implementation. The position is permanent, full-time, classified, and located on-site daily at the Department of Children and Youth office at 246 North High Street, Columbus, Ohio. The stated schedule is Monday through Friday, 7 a.m. to 5 p.m.; daily start and end times may vary based on operational needs, with supervisory approval for start times between 7 a.m. and 9 a.m. Travel is required as needed.

Requirements

• One of the following qualification paths: 60 months of combined work experience evaluating IT process effectiveness and risk, recommending IT procedure changes to meet customer needs, and evaluating or researching hardware or software solutions and providing feedback to project teams or higher-level staff; or completion of an associate core program in computer science or information systems plus 42 months of such combined experience; or completion of an undergraduate core program in computer science or information systems plus 36 months of such combined experience; or equivalent qualifications.
• At least 12 months of work experience in the primary technology specified by the agency in the position description and job posting.
• Applicants must support supplemental-question answers with work experience or education documented on their civil service application.
• Must provide own transportation for required travel, or have a valid driver’s license to operate a state vehicle.
• The final candidate must undergo a criminal background check.

Responsibilities

• Administer and support Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, and related cloud technologies.
• Manage user accounts and permissions, troubleshoot service issues, implement security and compliance controls, support platform upgrades and enhancements, and maintain reliable access to collaboration tools.
• Provide technical administration and operational support for enterprise-wide applications and technology platforms.
• Troubleshoot complex technical issues, support application integrations, monitor system health and performance, and maintain configuration standards.
• Partner with vendors and application owners to support enterprise systems.
• Serve as the primary liaison for network-related activities with external technology service providers and stakeholders.
• Respond to outages and service disruptions, escalate incidents, coordinate resolutions, support infrastructure changes, and coordinate planned maintenance.
• Communicate infrastructure and service status updates to leadership and business partners.
• Administer firewall rules and security-related change requests, DNS and service update requests, eDiscovery requests and related compliance activities, endpoint security and device management solutions, identity and access management technologies, and Microsoft security and compliance tools.
• Evaluate risks, recommend improvements, and assist in implementing security best practices.
• Provide technical guidance to business partners, project teams, and leadership on system implementations, configuration decisions, security requirements, technology solutions, and operational support strategies.
• Participate in projects from planning through implementation.
• Travel as needed.

Benefits

• Medical coverage
• Free dental, vision, and basic life insurance premiums after completion of the eligibility period
• Paid vacation, personal, and sick leave
• 11 paid holidays per year
• Childbirth, adoption, and foster care leave
• Education and development opportunities, including Employee Development Funds and Public Service Loan Forgiveness
• Public retirement systems, including OPERS, STRS, SERS, and HPRS
• Optional deferred compensation through Ohio Deferred Compensation
• Flexible work-life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed