Infrastructure Specialist 3

State of Ohio • Columbus, OH

3d • Onsite

About The Position

The Infrastructure Specialist 3 maintains and enhances the organization’s technology environment, combining enterprise systems administration, cloud technology support, cybersecurity, infrastructure coordination, and technical consultation. The role helps ensure critical IT systems remain secure, stable, available, and aligned with business needs, working with internal teams, external partners, and technology vendors.

The position administers and supports Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, and related Microsoft cloud technologies. Work includes managing accounts and permissions, troubleshooting service issues, implementing security and compliance controls, supporting platform upgrades, and maintaining reliable access to collaboration tools. The specialist also provides technical administration and operational support for enterprise applications and platforms, including troubleshooting, integrations, system monitoring, configuration standards, and vendor coordination.

The role serves as the primary liaison for network-related activities with external service providers and stakeholders. It coordinates outage response, incident escalations and resolutions, infrastructure changes, planned maintenance, and status communications. Security and compliance duties include firewall rule administration, DNS updates, eDiscovery and compliance activities, endpoint security and device management, identity and access management, and Microsoft security and compliance tools. The specialist evaluates risks, recommends improvements, and helps implement security best practices.

The specialist advises business partners, project teams, and leadership on system implementations, configurations, security requirements, technology solutions, and operational support strategies, and participates in projects from planning through implementation. This is a permanent, full-time, on-site position at the Ohio Department of Children and Youth office at 246 North High Street, Columbus, Ohio. Work is generally Monday through Friday; approved start times may vary from 7:00 a.m. to 9:00 a.m. based on operational needs. Travel may be required as needed.

Requirements

• Meet one of the following qualification paths: 60 months of combined qualifying IT-process, customer-needs, or hardware/software evaluation and research experience, including 12 months of experience in the agency-specified primary technology; completion of an associate core program in computer science or information systems plus 42 months of the specified combined experience, including 12 months in the primary technology; completion of an undergraduate core program in computer science or information systems plus 36 months of the specified combined experience, including 12 months in the primary technology; or equivalent of the minimum class qualifications.
• Qualifying experience includes evaluating IT process effectiveness and risk, recommending IT procedure changes to meet customer needs, and evaluating or researching hardware or software solutions and providing feedback to project teams or higher-level staff.
• Possess 12 months of work experience in the primary technology specified by the agency in the position description and job posting.
• Answers to supplemental questions must be supported by the work experience and education listed on the civil service application.
• A valid driver’s license is required to operate a state vehicle; otherwise, provide own transportation for required travel.
• The selected candidate must undergo a criminal background check.

Responsibilities

• Administer and support Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, and related Microsoft cloud technologies.
• Manage user accounts and permissions; troubleshoot Microsoft 365 service issues; implement security and compliance controls; support upgrades and enhancements; and ensure reliable access to collaboration tools.
• Provide technical administration and operational support for enterprise applications and technology platforms.
• Troubleshoot complex technical issues, support application integrations, monitor system health and performance, maintain configuration standards, and coordinate with vendors and application owners.
• Act as the primary liaison for network-related activities with external technology service providers and stakeholders.
• Respond to outages and service disruptions, escalate incidents, coordinate resolutions, support infrastructure changes, coordinate planned maintenance, and communicate status to leadership and business partners.
• Administer firewall rules and security-related change requests, DNS updates, eDiscovery and compliance activities, endpoint security and device management solutions, identity and access management technologies, and Microsoft security and compliance tools.
• Evaluate risks, recommend improvements, and assist with implementing security best practices.
• Provide technical guidance on system implementations, configuration decisions, security requirements, technology solutions, and operational support strategies.
• Participate in projects from planning through implementation.
• Travel as needed; provide own transportation or have a valid driver’s license to operate a state vehicle.

Benefits

• Medical coverage
• Free dental, vision, and basic life insurance premiums after completion of eligibility period
• Paid vacation, personal, and sick leave
• 11 paid holidays per year
• Childbirth, adoption, and foster care leave
• Education and development opportunities, including Employee Development Funds and Public Service Loan Forgiveness
• Public retirement systems, including OPERS, STRS, SERS, and HPRS
• Optional Ohio Deferred Compensation
• Flexible work-life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed