Infrastructure Specialist 3

State of Ohio • Columbus, OH

2d • Onsite

About The Position

The Ohio Department of Administrative Services (DAS), through its Office of Information Technology, provides enterprise IT and telecommunications services, IT policies and standards, lifecycle investment planning, and privacy and security management. The Infrastructure Specialist 3 installs, maintains, configures, upgrades, and administers hardware and software in network administration, telecommunications, and network connectivity. The role works independently on technical assignments requiring evaluation and adaptation of standard procedures, and diagnoses and resolves customer issues across multiple technology domains.

This position evaluates IT processes and risks, recommends procedural changes to meet customer needs, researches hardware and software solutions, and provides technical recommendations to project teams and higher-level staff. It also supports system integration and project delivery, maintains documentation, and provides IT consultation to help implement solutions without compromising services. The position is performed on-site daily at DAS’s Columbus office. Travel may be required as needed; the employee must provide transportation or have a valid driver’s license to operate a state vehicle.

Requirements

• Meet one of the stated qualification pathways: 60 months of combined relevant IT process, procedure, or hardware/software evaluation experience, including 12 months in the agency-specified primary technology; or an associate core program in computer science or information systems plus 42 months of the specified combined experience, including 12 months in the primary technology; or an undergraduate core program in computer science or information systems plus 36 months of the specified combined experience, including 12 months in the primary technology; or equivalent of the minimum class qualifications.
• Knowledge of oral and written communication tools and techniques, customer support, technical writing and documentation, and applicable state and agency policies and laws.
• Knowledge of telecommunications, network equipment, LAN/WAN concepts, networking protocols, backup and recovery, performance monitoring, server maintenance, installation and configuration, system administration, operating systems, and security monitoring.
• Knowledge of IT principles and practices in the assigned specialty, software distribution and configuration management, network topology and protocols, technology design, structured analysis, QOS, and multiservice networking.
• Skill in installation, troubleshooting, critical thinking, operations monitoring and analysis, judgment and decision-making, systems analysis and evaluation, complex problem solving, quality assurance, and identifying and specifying business requirements.
• Skill with SolarWinds, ServiceNow, NetBrain, Visio, and Wireshark.
• Ability to prepare accurate and concise reports; stay current with assigned IT technologies; define problems, collect data, establish facts, and draw valid conclusions; and provide expert technical advice and recommendations to management and technical specialists.
• Must provide own transportation or hold a valid driver’s license to operate a state vehicle.

Responsibilities

• Evaluate the effectiveness and risk of IT processes.
• Recommend changes to IT procedures to meet customer needs.
• Independently install, maintain, configure, upgrade, and/or administer hardware and software in network administration, telecommunications, and network connectivity.
• Adapt or modify standard procedures and devise new approaches to technical problems.
• Diagnose, analyze, and resolve customer issues across assigned technology domains.
• Create, organize, file, and maintain documentation.
• Evaluate or research hardware and software solutions and provide feedback to project teams or higher-level staff.
• Interface with or perform work involving other applications and platforms.
• Assist with IT consultation and implementation recommendations while ensuring services are not compromised.
• Provide technical leadership for integration of related systems.
• Participate in or provide technical assistance to achieve project tasks and meet deadlines.

Benefits

• Medical coverage
• Dental insurance
• Vision insurance
• Basic life insurance
• Paid vacation, personal, and sick leave
• 11 paid holidays per year
• Childbirth, adoption, and foster care leave
• Education and development opportunities, including employee development funds and Public Service Loan Forgiveness
• Public retirement systems, including OPERS, STRS, SERS, and HPRS
• Optional deferred compensation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed