Infrastructure Specialist 3

State of Ohio • Columbus, OH

3d • $42 - $61 • Onsite

About The Position

The Ohio Department of Administrative Services (DAS), Office of Information Technology (OIT), is hiring an Infrastructure Specialist 3 to support enterprise information technology and telecommunications services. The role focuses on network administration and telecommunications and network connectivity, applying specialized technical knowledge to evaluate, select, adapt, and modify procedures. The position is on-site daily at the DAS office in Columbus, Ohio, and offers work hours of 7:00 a.m.–4:00 p.m. or 9:00 a.m.–6:00 p.m., depending on assignment. Travel is required as needed.

The specialist evaluates IT process effectiveness and risk, recommends procedural changes, and independently installs, maintains, configures, upgrades, or administers hardware and software. The role diagnoses and resolves customer issues across multiple technology domains; researches and evaluates technical solutions; documents work; provides IT consultation and recommendations; contributes technical leadership to system integration; and supports project tasks and deadlines.

DAS supports Ohio state agencies and government partners with technology, procurement, personnel, facilities, payroll, and other services. OIT provides enterprise IT and telecommunications services, IT policy and standards, lifecycle investment planning, and privacy and security management.

Requirements

• Meet one of the following qualification paths: 60 months of combined relevant work experience; completion of an associate core program in computer science or information systems plus 42 months of combined relevant work experience; completion of an undergraduate core program in computer science or information systems plus 36 months of combined relevant work experience; or equivalent qualifications.
• Relevant experience must be in any combination of evaluating IT process effectiveness and risk, recommending IT procedure changes to meet customer needs, and evaluating or researching hardware or software solutions and providing feedback to project teams or higher-level staff.
• Each qualification path requires 12 months of work experience in the primary technology specified by the agency in the position description and job posting.
• Knowledge of communication tools and techniques, customer support, technical writing and documentation, state and agency policy and procedures, applicable laws, telecommunications, network equipment, IT principles and practices, software distribution and configuration management, network environments and protocols, LAN/WAN concepts, backup and recovery, performance monitoring, internet server maintenance, installation and configuration, operating systems, system administration, technology design, structured analysis, QoS multi-service networking, routers, switches, firewalls, security monitoring, DNS, NAT, TCP/IP, OSI Layers 2 and 3, UDP, and VLANs.
• Skills in reading comprehension, speaking, service orientation, installation, troubleshooting, critical thinking, operation monitoring, judgment and decision-making, systems analysis and evaluation, operations analysis, business requirements identification, data recovery, complex problem solving, and quality assurance.
• Proficiency with SolarWinds, ServiceNow, NetBrain, Visio, and Wireshark.
• Ability to prepare accurate and concise reports, stay current with assigned IT technologies, define problems, collect data, establish facts, draw valid conclusions, and provide expert technical advice and recommendations on critical IT issues.
• Must provide own transportation or have a valid driver’s license to operate a state vehicle.
• Must pass applicable selection devices, if required for the position.

Responsibilities

• Evaluate the effectiveness and risks of IT processes.
• Recommend changes to IT procedures to meet customer needs.
• Independently install, maintain, configure, upgrade, and/or administer hardware or software in network administration and telecommunications and network connectivity.
• Develop new approaches to problems encountered.
• Diagnose, analyze, and resolve customer issues across assigned technology domains.
• Create, organize, file, and maintain documentation.
• Evaluate or research hardware and software solutions and provide feedback to project teams or higher-level staff.
• Interface with and/or perform work involving other applications or platforms.
• Assist with IT consultation and implementation recommendations while ensuring services are not compromised.
• Provide technical IT leadership for integration of related systems.
• Participate in and/or provide technical IT assistance to complete project tasks and meet deadlines.
• Travel as needed.

Benefits

• Medical coverage.
• Free dental, vision, and basic life insurance premiums after the eligibility period.
• Paid time off, including vacation, personal, and sick leave, plus 11 paid holidays per year.
• Childbirth, adoption, and foster care leave.
• Education and development opportunities, including employee development funds and Public Service Loan Forgiveness.
• Public retirement systems, including OPERS, STRS, SERS, and HPRS, and optional Ohio Deferred Compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed