Infrastructure Engineer - DB2 Support
About The Position
At PNC, the Infrastructure Engineer supports the design, construction, maintenance, and support of infrastructure technology solutions while meeting customer needs. The role installs, configures, tests, and deploys mainframe system software components across multiple sysplexes, provides technical support to MIS and end users, and coaches junior staff. General platform support includes troubleshooting, issue resolution, and on-call duties. The engineer develops software components and hardware for projects in alignment with business strategies and objectives, independently resolves common problems, updates applications with new technology, and collaborates with engineers, architects, developers, and other staff to meet project objectives. The role also analyzes customers’ technological needs and provides ongoing client support. PNC emphasizes customer focus and effective management of risks within its Enterprise Risk Management Framework. This is an in-office position. Candidates may be based in Pittsburgh, Pennsylvania; Cleveland, Ohio; Birmingham, Alabama; Phoenix, Arizona; Dallas, Texas; or Denver, Colorado. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position. The role is incentive eligible, with payment based on company, business, and/or individual performance.
Requirements
- A university or college degree, typically, or a comparable combination of education, job-specific certifications, and experience, including military service, in lieu of a degree.
- At least 3 years of relevant or direct industry experience is typical for roles at this level.
- Experience installing, configuring, and supporting z/OS platform software.
- Experience using z/OS, SMP/e, Mainframe JCL, and system utilities.
- Experience with DB2 for z/OS installation and support, or DB2 LUW installation and support.
- Experience with IBM Administration Tool and IBM Query Monitor.
- Programming experience in one or more of REXX, CLIST, SAS, COBOL, or ASM.
- Working knowledge of CA-7 and CA-OPSMVS.
- Working knowledge of Syncsort, ISPF, ISPF Dialogs, REXX, CA-ACF2, DF/DSS, IDCAMS, and Unix System Services.
- Familiarity with TCP/IP, NDM, securing ports, VSAM, user exits, SharePoint, JIRA, Topaz, ServiceNow, and incident and change processes.
- Experience with Microsoft Excel, Word, PowerPoint, Outlook, and Teams.
- Experience with project planning, mainframe security, disaster recovery, and business continuity.
- Demonstrate appropriate knowledge, skills, and abilities for the role, including customer focus and risk management.
Nice To Haves
- Cloud Platform
- Configuration Management (CM)
- DevOps
- Infrastructure as Code (IaC)
- Linux
- Operating Systems (OS)
- Solutions Design
- System Designs
- Troubleshooting
- Virtualization
- Certifications are often desired.
Responsibilities
- Install, configure, test, and deploy mainframe system software components across multiple sysplexes.
- Provide technical support to MIS and end users and coach junior staff.
- Provide general platform support, including troubleshooting, issue resolution, and on-call duties.
- Design, build, and maintain infrastructure technology solutions.
- Develop software components and hardware for projects, aligning them with business strategies and objectives.
- Independently solve common problems and update applications with new technology.
- Collaborate with engineers, architects, developers, and other staff to meet project objectives.
- Analyze customers’ technological needs and provide ongoing support for clients.
- Focus on customer needs and satisfaction when making business decisions and creating customer solutions.
- Assess and manage risks associated with business objectives and activities in support of PNC's Enterprise Risk Management Framework.
Benefits
- Medical and prescription drug coverage, with a Health Savings Account feature
- Dental and vision options
- Employee and spouse/child life insurance
- Short- and long-term disability protection
- 401(k) with PNC match
- Pension plan
- Stock purchase plan
- Dependent care reimbursement account
- Back-up child and elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- Wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- Between 15 and 25 vacation days each year, depending on career level and years of service
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
