Infrastructure Support Engineer

Booz Allen Hamilton•Bethesda, MD

1d•$77,600 - $176,000•Hybrid

About The Position

The Infrastructure Support Engineer provides hands-on support across Linux, Unix, Windows, networking, virtualization, cloud, middleware, storage, monitoring, and security environments. The role ensures enterprise system stability, performance, and security through incident resolution, patching, automation, and continuous improvement, while collaborating with development, operations, and security teams to maintain highly available infrastructure and support mission-critical environments. The position administers and maintains enterprise IT infrastructure across on-premises and cloud environments. It includes server and user-access administration, system security, patching, performance optimization, backup and disaster recovery, and troubleshooting network technologies. The engineer also supports virtualization and cloud platforms, containers, infrastructure automation, storage, databases, and middleware; monitors system health; performs root-cause analysis; and follows security, compliance, and identity-management best practices. The role develops automation through scripting, supports CI/CD and DevOps processes, and maintains technical documentation, runbooks, and architectural diagrams to improve operational efficiency and reliability. The position is hybrid and based in Bethesda, Maryland. Applicants selected will be subject to a government investigation and may need to meet the U.S. government client's eligibility requirements; a Public Trust determination is required. The projected annualized compensation range is $77,600 to $176,000. Booz Allen describes its offerings as including health, life, disability, financial, and retirement benefits, paid leave, professional development, tuition assistance, work-life programs, dependent care, and recognition awards. Eligibility for benefit programs generally applies to full-time and part-time employees working at least 20 hours per week on a regular basis.

Requirements

Experience administering Linux or Unix and Windows Server environments.
Experience with virtualization, cloud platforms, and container technologies.
Experience with Infrastructure as Code, DevOps tools, and scripting and automation using Bash, Python, or PowerShell.
Experience with enterprise monitoring, logging, backup, and disaster recovery solutions.
Knowledge of Active Directory, networking, and enterprise infrastructure operations.
Knowledge of security, vulnerability management, and compliance best practices.
Ability to troubleshoot complex systems, maintain technical documentation, and explain technical concepts clearly.
Ability to manage priorities and handle on-call responsibilities.
Public Trust; a Public Trust determination is required, and applicants selected will be subject to a government investigation and may need to meet government-client eligibility requirements.
Bachelor's degree in a computer science or engineering field.

Nice To Haves

Excellent documentation and organizational skills.
Effective problem-solving skills.
Strong communication skills.
CompTIA A+, Network+, or Security certification.
RHCSA, LPIC, or Linux certifications.
AWS, Azure, or GCP foundational or associate certifications.
VMware VCP or Kubernetes CKA certification.
CISSP, CEH, or other security certifications.

Responsibilities

Administer and maintain enterprise IT infrastructure across on-premises and cloud environments.
Manage Linux, Unix, and Windows servers, user access, system security, patching, and performance optimization.
Support backup and disaster recovery.
Troubleshoot networking technologies, including TCP/IP, DNS, DHCP, VPNs, firewalls, and VLANs.
Support virtualization and cloud platforms, container technologies, infrastructure automation, storage systems, databases, and middleware services.
Monitor system health using logging and observability tools and perform root-cause analysis.
Follow security, compliance, and identity-management best practices.
Develop automation through scripting and support CI/CD and DevOps processes.
Maintain technical documentation, runbooks, and architectural diagrams.
Collaborate with development, operations, and security teams to maintain highly available infrastructure and support mission-critical environments.
Manage priorities and handle on-call responsibilities.