Infrastructure Support Engineer

Booz Allen Hamilton • Bethesda, MD

20h

About The Position

The Infrastructure Support Engineer provides hands-on administration and support across Linux, Unix, Windows, networking, virtualization, cloud, middleware, storage, monitoring, and security environments. The role maintains the stability, performance, and security of enterprise systems through incident resolution, patching, automation, and continuous improvement, working with development, operations, and security teams to support highly available, mission-critical environments.

The engineer administers enterprise IT infrastructure across on-premises and cloud environments, including servers, user access, system security, performance, backups, and disaster recovery. The role troubleshoots networking technologies and supports virtualization and cloud platforms, containers, infrastructure automation, storage systems, databases, and middleware. It also monitors system health, conducts root-cause analysis, follows security, compliance, and identity-management practices, develops automation, supports CI/CD and DevOps processes, and maintains technical documentation, runbooks, and architectural diagrams.

Applicants selected will be subject to a government investigation and may need to meet U.S. government client eligibility requirements; a Public Trust determination is required.

Requirements

• Experience administering Linux or Unix and Windows Server environments.
• Experience with virtualization, cloud platforms, and container technologies.
• Experience with Infrastructure as Code, DevOps tools, and scripting and automation using Bash, Python, or PowerShell.
• Experience with enterprise monitoring, logging, backup, and disaster recovery solutions.
• Knowledge of Active Directory, networking, and enterprise infrastructure operations.
• Knowledge of security, vulnerability management, and compliance best practices.
• Ability to troubleshoot complex systems, maintain technical documentation, and explain technical concepts clearly.
• Ability to manage priorities and handle on-call responsibilities.
• Public Trust determination required.
• Bachelor's degree in a computer science or engineering field.

Nice To Haves

• Excellent documentation and organizational skills.
• Effective problem-solving skills.
• Strong communication skills.
• CompTIA A+, Network+, or Security certification.
• RHCSA, LPIC, or other Linux certifications.
• AWS, Azure, or GCP foundational or associate certifications.
• VMware VCP or Kubernetes CKA certification.
• CISSP, CEH, or other security certifications.

Responsibilities

• Administer and maintain enterprise infrastructure across on-premises and cloud environments.
• Manage Linux, Unix, and Windows servers, user access, system security, patching, and performance optimization.
• Support backup and disaster recovery.
• Troubleshoot networking technologies, including TCP/IP, DNS, DHCP, VPNs, firewalls, and VLANs.
• Support virtualization and cloud platforms, container technologies, storage systems, databases, and middleware services.
• Monitor system health using logging and observability tools and perform root-cause analysis.
• Follow security, compliance, and identity-management best practices.
• Develop scripting and automation and support CI/CD and DevOps processes.
• Maintain technical documentation, runbooks, and architectural diagrams.
• Collaborate with development, operations, and security teams to maintain highly available infrastructure and support mission-critical environments.
• Manage priorities and handle on-call responsibilities.

Benefits

• Health, life, disability, financial, and retirement benefits.
• Paid leave.
• Professional development.
• Tuition assistance.
• Work-life programs.
• Dependent care.
• Recognition awards program for exceptional performance and demonstration of company values.

What This Job Offers

• Job Type: Full-time