Infrastructure Support Engineer
About The Position
The Infrastructure Support Engineer provides hands-on support across Linux, Unix, Windows, networking, virtualization, cloud, middleware, storage, monitoring, and security environments. The role helps ensure enterprise systems remain stable, performant, and secure through incident resolution, patching, automation, and continuous improvement, while collaborating with development, operations, and security teams to maintain highly available infrastructure and support mission-critical environments. The engineer administers and maintains enterprise IT infrastructure across on-premises and cloud environments. Work includes managing servers and user access; system security, patching, performance optimization, backup, and disaster recovery; and troubleshooting networking technologies. The role also supports virtualization and cloud platforms, container technologies, infrastructure automation, storage systems, databases, and middleware services. Responsibilities include monitoring system health with logging and observability tools, conducting root-cause analysis, following security, compliance, and identity management best practices, developing automation through scripting, supporting CI/CD and DevOps processes, and maintaining technical documentation, runbooks, and architectural diagrams to improve operational efficiency and reliability. Applicants selected will be subject to a government investigation and may need to meet eligibility requirements of the U.S. government client; a Public Trust determination is required. The position's projected annualized compensation range is $77,600 to $176,000 USD. Compensation is determined by factors including location, education, skills, experience, contract affordability, and organizational requirements.
Requirements
- Experience administering Linux or Unix and Windows Server environments.
- Experience with virtualization, cloud platforms, and container technologies.
- Experience with Infrastructure as Code, DevOps tools, and scripting and automation using Bash, Python, or PowerShell.
- Experience with enterprise monitoring, logging, backup, and disaster recovery solutions.
- Knowledge of Active Directory, networking, and enterprise infrastructure operations.
- Knowledge of security, vulnerability management, and compliance best practices.
- Ability to troubleshoot complex systems, maintain technical documentation, and explain technical concepts clearly.
- Ability to manage priorities and handle on-call responsibilities.
- Public Trust determination is required; selected applicants will be subject to a government investigation and may need to meet U.S. government client eligibility requirements.
- Bachelor's degree in a computer science or engineering field.
Nice To Haves
- Excellent documentation and organizational skills.
- Effective problem-solving skills.
- Strong communication skills.
- CompTIA A+, Network+, or Security certification.
- RHCSA, LPIC, or other Linux certifications.
- AWS, Azure, or GCP foundational or associate certifications.
- VMware VCP or Kubernetes CKA certification.
- CISSP, CEH, or other security certifications.
Responsibilities
- Administer and maintain enterprise IT infrastructure across on-premises and cloud environments.
- Manage Linux, Unix, and Windows servers, user access, system security, patching, and performance optimization.
- Support backup and disaster recovery.
- Troubleshoot networking technologies, including TCP, IP, DNS, DHCP, VPNs, firewalls, and VLANs.
- Support virtualization and cloud platforms, container technologies, infrastructure automation, storage systems, databases, and middleware services.
- Monitor system health using logging and observability tools and perform root-cause analysis.
- Follow security, compliance, and identity management best practices.
- Develop automation using scripting and support CI/CD and DevOps processes.
- Maintain technical documentation, runbooks, and architectural diagrams.
- Collaborate with development, operations, and security teams to maintain highly available infrastructure and support mission-critical environments.
- Manage priorities and handle on-call responsibilities.
Benefits
- Health, life, disability, financial, and retirement benefits.
- Paid leave.
- Professional development.
- Tuition assistance.
- Work-life programs.
- Dependent care.
- Recognition awards program for exceptional performance and demonstration of company values.
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What This Job Offers
Job Type
Full-time
