Information Technology Supervisor

Nueces Electric Cooperative (NEC)•Corpus Christi, TX

8d•Onsite

About The Position

Nueces Electric Cooperative (NEC) is seeking an IT Supervisor to lead IT staff, oversee daily technology operations, and support secure, reliable systems. The role guides technology projects, strengthens cybersecurity practices, and collaborates across departments to align IT services with the Cooperative’s operational needs. It is based at NEC’s headquarters in Robstown/Calallen, Texas, and is 100% on-site, with in-person attendance required during all scheduled work hours. The IT Supervisor oversees the architecture, design, implementation, monitoring, and management of NEC’s local and wide area networks, including networks supported through contractual agreements, to ensure reliable connectivity and maximum uptime for business operations, the SCADA environment, and users. The position plans, configures, and documents new network installations and maintains and upgrades existing systems and appliances. It applies current technical expertise and cybersecurity practices to configure and maintain enterprise network security controls, and serves as the subject matter expert for on-premises and cloud-based virtual environments, including VMware, Microsoft Azure, and AWS. This role also directs and evaluates the IT team’s work, supports employee development and performance management, and handles supervisory responsibilities in coordination with Human Resources and management. The position reports to the Technical Services Manager.

Requirements

Bachelor’s degree in computer science, information technology, information systems, or a related field and at least three years of relevant IT experience; or an associate degree in a related field and at least five years of relevant IT experience.
Formal experience supervising, directing work, coaching employees, and coordinating projects.
Strong verbal and written communication skills.
Advanced working knowledge of network and server administration; Windows and Linux environments; endpoint and mobile-device management; cloud and hosted services; identity and access controls; cybersecurity; backup and recovery; and business application support.
Ability to evaluate technical work, oversee integrations and software changes, and troubleshoot complex issues.
Valid Class C Texas Driver’s License.
IT-related certifications.

Nice To Haves

Bachelor’s degree in a related field.
Additional relevant IT certifications.
Formal supervisory experience.
Electric utility experience.

Responsibilities

Design and implement new network solutions and improve enterprise network efficiency.
Troubleshoot, repair, maintain, install, and test computer equipment to support the performance of the Cooperative’s customer and management information and communications systems.
Oversee the architecture, design, implementation, monitoring, and management of local and wide area networks, including those supported through contractual agreements.
Plan, configure, and document new network installations; maintain and upgrade existing systems and appliances.
Configure and maintain security controls across the enterprise network using strong cybersecurity practices.
Serve as the subject matter expert for designing and supporting on-premises and cloud-based virtual environments, including VMware, Microsoft Azure, and AWS.
Direct daily and weekly IT activities; set priorities, assign work according to skills and workload, establish deadlines and expected results, and verify work completion and quality.
Maintain appropriate staffing, coverage, and escalation arrangements.
Conduct monthly one-on-one meetings and regular team check-ins; establish performance goals, review progress, provide timely feedback, and complete introductory and periodic performance evaluations.
Address performance, conduct, attendance, and communication concerns; document facts and follow-up actions, apply NEC policies consistently, and coordinate corrective action with Human Resources and management.
Review and approve time records and leave requests within delegated authority.
Reinforce supervisor-notification procedures, workday availability, and coverage requirements in accordance with NEC policies and applicable requirements.
Evaluate technical work, oversee integrations and software changes, and troubleshoot complex issues.