Information Technology Supervisor

NEC•Corpus Christi, TX

6d•Onsite

About The Position

Nueces Electric Cooperative (NEC) is seeking a service-focused IT Supervisor to lead IT staff, oversee daily technology operations, and support secure, reliable systems. The role guides technology projects, strengthens cybersecurity practices, and collaborates across departments to align IT services with the Cooperative’s operational needs. It is based at NEC’s headquarters in Robstown/Calallen, Texas, and is 100% on-site, with in-person attendance required during all scheduled work hours. The supervisor oversees the architecture, design, implementation, monitoring, and management of NEC’s local and wide area networks, including networks supported through contractual agreements. The goal is reliable connectivity and maximum uptime for business operations, the SCADA environment, and users. The role plans, configures, and documents network installations and maintains and upgrades existing systems and appliances. It applies technical expertise and cybersecurity practices to enterprise network security controls, and serves as the subject matter expert for on-premises and cloud-based virtual environments, including VMware, Microsoft Azure, and AWS. The position also leads day-to-day team operations, including setting priorities, assigning work, maintaining coverage and escalation arrangements, coaching employees, evaluating performance, and administering time records and leave requests within delegated authority.

Requirements

Bachelor’s degree in computer science, information technology, information systems, or a related field and at least three years of relevant IT experience; or an associate degree in a related field and at least five years of relevant IT experience.
Demonstrated formal experience supervising, directing work, coaching employees, and coordinating projects.
Strong verbal and written communication skills.
Advanced working knowledge of network and server administration, Windows and Linux environments, endpoint and mobile-device management, cloud and hosted services, identity and access controls, cybersecurity, backup and recovery, and business application support.
Ability to evaluate technical work, oversee integrations and software changes, and troubleshoot complex issues.
Valid Class C Texas Driver’s License.
IT-related certifications.

Nice To Haves

Bachelor’s degree in a related field.
Additional relevant IT certifications are highly desirable.
Formal supervisory experience.
Electric utility experience.

Responsibilities

Design and implement network solutions and improve enterprise network efficiency.
Oversee the architecture, design, implementation, monitoring, and management of local and wide area networks, including contract-supported networks.
Plan, configure, and document new network installations; maintain and upgrade existing systems and appliances.
Troubleshoot, repair, maintain, install, and test Cooperative computer equipment and systems.
Configure and maintain enterprise network security controls and apply cybersecurity practices.
Design and support on-premises and cloud-based virtual environments, including VMware, Microsoft Azure, and AWS.
Direct daily and weekly IT activities; set priorities, assign work according to skills and workload, establish deadlines and expected results, and verify completion and quality.
Maintain appropriate staffing, coverage, and escalation arrangements.
Conduct monthly one-on-one meetings and regular team check-ins.
Establish performance goals, review work and progress, provide timely feedback, and complete introductory and periodic performance evaluations.
Address performance, conduct, attendance, and communication concerns promptly and objectively; document facts and follow-up actions; apply policies consistently; and coordinate corrective action with Human Resources and management.
Review and approve time records and leave requests within delegated authority.
Reinforce supervisor-notification procedures, workday availability, and coverage requirements in accordance with NEC policies and applicable requirements.
Support the performance of the Cooperative’s customer and management information and communications systems.