Information Technology Supervisor

First Peoples Bank•Pine Mountain, GA

9d•Onsite

About The Position

The Information Technology Supervisor supports First Peoples Bank’s day-to-day technology operations, technical support services, vendor management activities, and technology-related physical security systems. Reporting to the IT Manager, the role provides hands-on technical support, supervises the Help Desk Attendant, coordinates technology projects, and helps maintain the reliability, security, and efficiency of the Bank’s systems and equipment. The Supervisor serves as the second-tier escalation point for Help Desk issues, coordinates initial and annual vendor risk assessments across Bank vendor relationships, assists with audit and regulatory examination requests, and provides on-site support to branches. The position also supports surveillance cameras, alarm systems, and related security technology. The role primarily operates in an office environment and requires periodic travel to Bank branches and designated locations within a 125-mile radius. Occasional work outside normal business hours may be necessary for system maintenance, technology implementations, or urgent operational needs. The employee must be able to perform the essential functions of the position, with or without reasonable accommodation. Applicants must be able to pass credit and criminal background screening. First Peoples Bank describes its work environment as collaborative and offers competitive compensation and opportunities for professional growth.

Requirements

At least five years of experience in information technology, network administration, IT infrastructure support, or a closely related field.
Bachelor’s degree or equivalent certifications in technology-related programs.
Demonstrated ability to troubleshoot hardware, software, network, and end-user technology issues.
Strong organizational, analytical, communication, and problem-solving skills.
Ability to supervise a direct report, manage competing priorities, and meet deadlines.
Ability and willingness to travel to Bank locations within a 125-mile radius as business needs require.
Commitment to maintaining the confidentiality, integrity, and security of Bank information and systems.
Must be able to pass credit and criminal background screening.

Nice To Haves

Experience in banking, financial services, or another regulated industry.
Experience with vendor management, third-party risk assessments, audits, and regulatory examinations.
Familiarity with physical security systems, including surveillance cameras, alarm systems, and electronic security equipment.
Experience supporting multiple locations and coordinating technology projects.
Relevant IT certifications, technical training, or a degree in information technology, computer science, network administration, or a related field.

Responsibilities

Support daily IT operations, including network infrastructure, workstations, servers, software, connectivity, and related equipment.
Supervise, train, and support the Help Desk Attendant, ensuring timely resolution and appropriate documentation of service requests.
Serve as the second-tier escalation point for complex technical issues and coordinate resolution.
Assist with system upgrades, equipment installations, IT projects, system documentation, and technology inventory management.
Escalate significant outages, security incidents, and operational concerns to the IT Manager.
Coordinate vendor management activities for all Bank vendors, including technology providers and vendors supporting other Bank operations.
Coordinate initial and annual vendor risk assessments in accordance with the Bank’s vendor management program.
Obtain and organize due diligence documentation, track outstanding items, and assist in identifying and escalating vendor risks.
Maintain vendor inventories, assessment records, contracts, and supporting documentation.
Monitor vendor performance and coordinate follow-up on concerns, deficiencies, and corrective actions with the IT Manager and other designated personnel.
Assist the IT Manager with compiling and responding to information requests for internal audits, external audits, and regulatory examinations.
Gather and maintain IT documentation, vendor assessments, contracts, system inventories, access records, and other requested materials.
Track outstanding audit and examination requests and assigned corrective actions to support timely completion.
Support audit readiness and compliance with applicable Bank policies, procedures, and regulatory requirements.
Coordinate technical support, troubleshooting, maintenance, and vendor service for surveillance cameras, alarm systems, and other electronic physical security equipment.
Assist with security system installations, upgrades, testing, and maintenance at branch locations.
Coordinate with Bank personnel and service providers to address equipment malfunctions and security system concerns promptly.
Maintain documentation of security equipment, service activities, and related technical issues.
Promptly escalate significant security system failures or concerns to the IT Manager and appropriate Bank personnel.
Travel to Bank branches and other designated locations within a 125-mile radius to address IT needs and support approved projects.
Coordinate technology installations, equipment replacements, network changes, and other branch technology initiatives.
Work with branch personnel, vendors, and the IT Manager to minimize operational disruptions and complete projects efficiently.
Assist with IT security, business continuity, and disaster recovery activities, including technical safeguards, documentation, and testing, as assigned.
Assist with IT planning, project tracking, equipment lifecycle management, and operational reporting.
Maintain accurate technical records and promote consistent IT support procedures.
Communicate effectively with employees, vendors, auditors, and other stakeholders.
Recommend improvements to technology operations, vendor oversight, security, and service delivery.
Perform other related duties as assigned by the IT Manager.