Information Technology Supervisor

FIRST PEOPLES BANK•Pine Mountain, GA

11d

About The Position

The Information Technology Supervisor supports the day-to-day technology operations, technical support services, vendor management activities, and technology-related physical security systems of First Peoples Bank. Reporting to the IT Manager, this position provides hands-on technical support, supervises the Help Desk Attendant, coordinates technology projects, and helps ensure the reliability, security, and efficiency of the Bank's systems and equipment. The supervisor serves as the second-tier escalation point for Help Desk issues, coordinates initial and annual vendor risk assessments across Bank vendor relationships, assists with audit and regulatory examination requests, and provides on-site support to branch locations. The role also supports the operation and maintenance of physical security equipment, including surveillance cameras, alarm systems, and related technology. The position primarily operates in an office environment and requires periodic travel to Bank branches and designated locations within a 125-mile radius. Occasional work outside normal business hours may be necessary for system maintenance, technology implementations, or urgent operational needs. The employee must be able to perform the essential functions of the position, with or without reasonable accommodation. Candidates must be able to pass credit and criminal background screening.

Requirements

At least five years of experience in information technology, network administration, IT infrastructure support, or a closely related field.
Bachelor's degree or equivalent certifications in technology-related programs.
Demonstrated ability to troubleshoot hardware, software, network, and end-user technology issues.
Strong organizational, analytical, communication, and problem-solving skills.
Ability to supervise a direct report, manage competing priorities, and meet deadlines.
Ability and willingness to travel to Bank locations within a 125-mile radius as business needs require.
Commitment to maintaining the confidentiality, integrity, and security of Bank information and systems.
Ability to perform the essential functions of the position, with or without reasonable accommodation.
Ability to pass credit and criminal background screening.
Demonstrate technical proficiency, sound judgment, leadership, accountability, attention to detail, effective communication, and a customer-focused approach.
Ability to recognize and escalate risks, maintain accurate documentation, and coordinate multiple responsibilities in a community banking environment.

Nice To Haves

Experience in banking, financial services, or another regulated industry.
Experience with vendor management, third-party risk assessments, audits, and regulatory examinations.
Familiarity with physical security systems, including surveillance cameras, alarm systems, and electronic security equipment.
Experience supporting multiple locations and coordinating technology projects.
Relevant IT certifications, technical training, or a degree in information technology, computer science, network administration, or a related field.

Responsibilities

Support daily IT operations, including network infrastructure, workstations, servers, software, connectivity, and related equipment.
Supervise, train, and support the Help Desk Attendant, ensuring timely resolution and appropriate documentation of service requests.
Serve as the second-tier escalation point for complex technical issues and coordinate their resolution.
Assist with system upgrades, equipment installations, IT projects, system documentation, and technology inventory management.
Escalate significant outages, security incidents, and operational concerns to the IT Manager.
Coordinate vendor management activities for Bank vendors, including technology providers and vendors supporting other Bank operations.
Coordinate initial and annual vendor risk assessments; obtain and organize due diligence documentation, track outstanding items, and help identify and escalate vendor risks.
Maintain vendor inventories, assessment records, contracts, and supporting documentation.
Monitor vendor performance and coordinate follow-up on concerns, deficiencies, and corrective actions with the IT Manager and other designated Bank personnel.
Assist the IT Manager with compiling and responding to information requests for internal audits, external audits, and regulatory examinations.
Gather and maintain IT documentation, vendor assessments, contracts, system inventories, access records, and other requested materials.
Track outstanding audit and examination requests and assigned corrective actions to support timely completion.
Support audit readiness and compliance with applicable Bank policies, procedures, and regulatory requirements.
Coordinate technical support, troubleshooting, maintenance, and vendor service for surveillance cameras, alarm systems, and other electronic physical security equipment.
Assist with security system installations, upgrades, testing, and maintenance at branch locations.
Coordinate with Bank personnel and service providers to address equipment malfunctions and security system concerns promptly.
Maintain documentation of security equipment, service activities, and related technical issues, and promptly escalate significant failures or concerns.
Travel to Bank branches and other designated locations within a 125-mile radius to address IT needs and support approved projects.
Coordinate technology installations, equipment replacements, network changes, and other branch technology initiatives.
Work with branch personnel, vendors, and the IT Manager to minimize operational disruptions and complete projects efficiently.
Assist with IT security, business continuity, and disaster recovery activities, including technical safeguards, documentation, and testing, as assigned.
Assist with IT planning, project tracking, equipment lifecycle management, and operational reporting.
Maintain accurate technical records, promote consistent IT support procedures, communicate with employees, vendors, auditors, and other stakeholders, and recommend improvements to technology operations, vendor oversight, security, and service delivery.
Perform other related duties as assigned by the IT Manager.