Information Technology Specialist Level 2
Shaw Services Company•Denver, CO
•Hybrid
About The Position
The IT Specialist serves as Shaw Construction's frontline technology support resource, helping up to 250 end users across office and jobsite locations in Colorado, Wyoming, and Utah stay productive and connected. This is a hands-on, people-first role, think Level 2 Help Desk, not systems administration. The right candidate is someone who genuinely enjoys helping people solve problems, communicates clearly with non-technical users, and stays composed when someone is frustrated.
Requirements
- Minimum 2 years of Help Desk or end-user IT support experience required; 3 years preferred
- Active Directory � user account management and basic administration
- Microsoft 365 � setup, troubleshooting, and end-user support
- Windows OS � current versions, workstation troubleshooting
- Hardware experience � workstation and laptop configuration, peripheral setup
- Basic networking fundamentals � routers, switches, connectivity troubleshooting
- Mobile device management � Apple iOS and/or Android
- Email security fundamentals
- CompTIA A+ required (or currently in progress)
Nice To Haves
- Construction background is a plus but not required
- Associate's or Bachelor's degree in Computer Information Systems or related field preferred; equivalent hands-on experience considered
- CompTIA Network+ or Security+ a plus
- Microsoft certifications a plus
- Communicates confidently and clearly, especially with non-technical users under pressure
- Stays calm and solutions-focused when handling field calls and urgent requests
- Takes ownership of problems and follows through until they're resolved
- Thinks critically and troubleshoots efficiently rather than just following a script
- Is self-motivated, organized, and reliable in a fast-paced, multi-site environment
Responsibilities
- Serve as the primary point of contact for day-to-day IT support tickets across office and field locations
- Troubleshoot and resolve hardware, software, and connectivity issues for end users with varying technical comfort levels
- Communicate clearly and patiently-whether on the phone with a superintendent in the field or walking a colleague through a reset in the office
- Escalate unresolved issues to the IT Manager with full documentation and context
- Maintain the Help Desk ticketing system with accurate records to support tracking and long-term planning
- Configure and deploy workstations, laptops, and mobile devices for new hires
- Set up user accounts and access permissions in Active Directory and Microsoft 365
- Provide basic orientation to Shaw's systems and ensure new users are ready to work from day one
- Coordinate setup and breakdown of IT resources at construction trailer locations (routers, switches, printers, connectivity)
- Travel to jobsites as needed (up to 20%) to resolve issues that cannot be handled remotely
- Manage turn-up and shut-down of jobsite communications services with external providers
- Maintain organized IT equipment inventory and accurate asset records
- Configure, redeploy, and retire computers per standard lifecycle policy
- Manage mobile device lifecycle � iOS and Android acquisition, deployment, and recovery
- Support printers, copiers, and common area technology equipment
Benefits
- Compensation: $70,000 – $80,000 annually, commensurate with experience.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
