Information Technology Generalist 2

Commonwealth of Pennsylvania • Dauphin County, PA

4d • Hybrid

About The Position

Step into this key role as an Information Technology Generalist 2 and make a real impact on statewide technology services. You will help support the agency’s enterprise document management and workflow system which includes DocFinity and the IrisXtract intelligent capture platform. This position offers the opportunity to solve problems, support users, and guide system improvements though strong attention to detail, sound analytical skills, and the ability to learn and apply technical processes to ensure accurate document capture, routing, and storage across the organization. Your efforts will help keep essential operations moving for the Commonwealth. This position ensures the strong performance and security of the imaging system that supports financial operations throughout the Commonwealth. The role provides technical guidance, system support, and coordination across multiple technology areas.

Requirements

• One year as an Information Technology Generalist 1, Applications Developer 1, or Network Specialist 1; or Four years of information technology experience that includes one year of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, or other information technology support/administration services; or Two years of information technology experience that includes one year of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, or other information technology support/administration services, and an associate’s degree in any information technology field; or A bachelor's degree in any information technology field; or An equivalent combination of experience and training.
• Meet the PA residency requirement.
• Be able to perform essential job functions.
• Pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

Nice To Haves

• DocFinity
• IrisXtract intelligent capture platform

Responsibilities

• Manage imaging system components and keep servers, databases, and related tools functioning reliably
• Maintain SQL databases, monitor performance, and support backup and recovery processes
• Configure web servers, manage security settings, and support system integrations
• Create and maintain clear records of system procedures, configurations, and troubleshooting steps
• Maintain user permissions, support Active Directory use, and ensure secure access to system resources
• Provide advanced troubleshooting, guide users, and assist with imaging and scanning equipment needs

Benefits

• Telework: You may have the opportunity to work from home (telework) part-time, two days per week in office.
• Veterans: Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree