Information Technology Specialist II (Sewerage & Water Board) (Pc Support) (Class Code 0163)

City of New Orleans•New Orleans, LA

About The Position

The Information Technology Specialist II performs highly technical work resolving escalated desktop, account, and end-user support issues within the Sewerage and Water Board of New Orleans. This role works with greater independence than entry-level staff, administers user accounts and endpoint management tools, and handles a broad range of troubleshooting, deployment, and conference room support responsibilities. Other related work may be required. Applicants must qualify through one of these education and experience combinations: a bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field from an accredited college or university and one year of desktop, help desk, or end-user technology support experience; an associate's degree in one of those fields and three years of such experience; or a high school diploma or GED from an accredited institution and five years of such experience. Before appointment, the hiring agency verifies claimed education and certifications, and selected applicants must provide original qualifying credentials before their start date. Selection is based on a rating of training and experience, weighted 100%. Related previous experience may be considered for qualification, but rating credit is given only for experience gained within the last ten years. This is an original entrance examination. Domicile and residency provisions described in the announcement are currently waived for application; Sewerage and Water Board employees hired under the specified waiver remain exempt from the city's residency requirement for the duration of their employment. Additional exceptions may be considered case by case. Employment is contingent on any applicable background investigation. Other hiring conditions described in the announcement include possible substance-abuse screening, a medical examination or screening as applicable, and verification of employment eligibility through E-Verify. The announcement also describes civil-service rules on application deadlines, credentials, examination procedures, and veterans preference.

Requirements

Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field from an accredited college or university, and one year of desktop support, help desk support, or end-user technology support experience; OR associate's degree in one of those fields and three years of such experience; OR high school diploma or GED from an accredited institution and five years of such experience.
Provide original qualifying credentials to the hiring agency before the start date if selected; claimed education and certifications are subject to verification.
Meet the minimum qualifications by the final filing date unless otherwise specified in the announcement.