Information Technology Manager (Sewerage & Water Board) (Pc Support) (Class Code 0178)

City of New Orleans • New Orleans, LA

1d

About The Position

The Information Technology Manager (PC Support) performs supervisory, technical, and administrative work coordinating, implementing, and managing the Sewerage and Water Board of New Orleans (SWBNO) end-user technology program. The program includes desktop support, endpoint management, and audio-visual and conferencing services. The role sets service standards, manages the PC Support team, and ensures reliable technology support across SWBNO’s administrative and operational facilities, along with related work as required.

Applicants must meet one of three qualification paths: a relevant bachelor’s degree and six years of progressively responsible experience in managing, designing, or delivering end-user technology support services, including two years of supervisory experience; a relevant associate degree and eight years of progressively responsible experience in desktop support, endpoint administration, or end-user technology support, including two years of supervisory experience; or a high school diploma or GED and ten years of progressively responsible experience in those support areas, including two years in a lead, coordination, or supervisory capacity. CompTIA Network+ or Security+, or Microsoft Certified: Endpoint Administrator Associate, may substitute for one year of required non-supervisory experience. Education and certifications claimed for qualification must be verified, and original qualifying documents must be provided before the start date.

The examination is a rating of training and experience, weighted 100%. Related previous experience may be considered for qualification, but rating credit is limited to experience gained in the last ten years. The position is an original entrance examination. The posting also describes domicile and residency provisions, background and substance-abuse screening conditions, medical examination requirements, and other City of New Orleans civil-service application and employment policies. SWBNO uses E-Verify for newly hired employees.

Requirements

• Meet one of the stated education and experience pathways: (1) a bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related field from an accredited college or university and six years of progressively responsible experience managing, designing, or delivering end-user technology support services, including two years of supervisory experience; (2) an associate degree in one of those fields and eight years of progressively responsible experience in desktop support, endpoint administration, or end-user technology support, including two years of supervisory experience; or (3) a high school diploma or GED from an accredited institution and ten years of progressively responsible experience in desktop support, endpoint administration, or end-user technology support, including two years in a lead, coordination, or supervisory capacity.
• CompTIA Network+ or Security+, or Microsoft Certified: Endpoint Administrator Associate, may substitute for one year of required non-supervisory experience.
• Provide original documents verifying qualifying credentials before the job start date if selected.
• Meet the minimum age of 18 if the position is subject to the announcement’s stated age rule for work involving hard physical labor, hazardous machinery or chemicals, or other covered processes.
• Complete a background investigation if applicable; employment is contingent on successful completion where required.
• Complete applicable substance-abuse screening and medical examination or screening requirements.
• Applicants must meet examination minimum qualifications by the final filing date unless the announcement specifies otherwise.

Responsibilities

• Coordinate, implement, and manage SWBNO’s end-user technology program.
• Oversee desktop support, endpoint management, and audio-visual and conferencing services.
• Set service standards for end-user technology support.
• Manage the PC Support team.
• Ensure reliable technology support across SWBNO administrative and operational facilities.
• Perform related work as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager