Information Technology Specialist I (Sewerage & Water Board) (Pc Support) (Class Code 0165)

City of New Orleans • New Orleans, LA

1d

About The Position

Entry-level technical work providing first-line desktop, hardware, and end-user support within the Sewerage and Water Board of New Orleans (SWBNO). Employees in this classification respond to routine end-user support requests, perform basic hardware and software setup, and assist with conference room and video conferencing equipment under close supervision and in accordance with established procedures. Related work is required as assigned.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related field from an accredited college or university; or an associate’s degree in one of these fields and two years of desktop support, help desk support, or end-user technology support experience; or a high school diploma or GED and four years of such experience.
• Qualifying education and certifications must be verified before appointment, and original qualifying documents must be provided before the start date.
• Employees hired under the applicable Sewerage and Water Board residency waiver remain exempt from the City’s residency requirement while employed by the Board.

Responsibilities

• Respond to routine end-user support requests.
• Perform basic hardware and software setup.
• Assist with conference room and video conferencing equipment.
• Perform related work as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level