Information Technology Supervisor (Sewerage & Water Board) (Pc Support) (Class Code 0180)

City of New Orleans • New Orleans, LA

1d

About The Position

This is a working supervisor role directing and coordinating end-user technology and end-user support functions within the Sewerage and Water Board of New Orleans. The position combines direct technical contributions with oversight and coordination of PC Support Specialist staff. The employee is responsible for the operational quality, consistency, and responsiveness of agency-wide desktop, endpoint management, and audio-visual support services, as well as related work as required.

Applicants must qualify through one of three pathways: a bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field and five years of relevant experience, including one year in team leadership, project coordination, or supervision; an associate's degree in one of those fields and seven years of relevant experience, including one year in those leadership capacities; or a high school diploma or GED and nine years of progressively responsible relevant experience, including two years in a lead, coordination, or supervisory capacity. CompTIA Network+ or Security+, or Microsoft Certified: Endpoint Administrator Associate, may substitute for one year of required non-supervisory experience. Education and certifications claimed for qualification must be verified, and selected applicants must provide original qualifying documents before starting.

The examination is a training-and-experience rating weighted 100%. Related prior experience may be considered for qualification, but rating credit is limited to experience gained in the last ten years. This is an original entrance examination. The Sewerage and Water Board's residency waiver applies to qualifying positions advertised for at least 90 days; employees hired under that waiver remain exempt from the city's residency requirement while employed by the Board. Additional domicile exceptions may be considered case by case.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field from an accredited college or university and five years of experience in desktop support, endpoint administration, or end-user technology support, including one year of team leadership, project coordination, or supervisory responsibility; OR an associate's degree in one of those fields and seven years of relevant experience, including one year of leadership, coordination, or supervisory responsibility; OR a high school diploma or GED from an accredited institution and nine years of progressively responsible relevant experience, including two years in a lead, coordination, or supervisory capacity.
• A CompTIA Network+ or Security+ certification, or Microsoft Certified: Endpoint Administrator Associate certification, may substitute for one year of required non-supervisory experience.
• Education and certifications claimed to qualify for the classification are subject to verification; selected applicants must provide original qualifying documents before their start date.
• Good moral character is required.
• Employment is contingent on successful completion of a background investigation if a background check is applicable to the position.

Responsibilities

• Direct and coordinate end-user technology and end-user support functions within the Sewerage and Water Board of New Orleans.
• Provide direct technical contributions while overseeing and coordinating PC Support Specialist staff.
• Ensure the operational quality, consistency, and responsiveness of agency-wide desktop, endpoint management, and audio-visual support services.
• Perform related work as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager