Information Technology Site Support Analyst Lead (S)

SSM Health • Jefferson City, MO

22d • Onsite

About The Position

Leads technical support staff in daily operations. May also lead Telecommunications staff. This role serves as the main technical IS contact for the entity and the primary contact for all Executive Level support. The position involves developing and maintaining documentation for IT systems supporting the Executive Leadership Team, communicating outstanding issues, and escalating problems when necessary. The role may also include ensuring meeting rooms are prepared, understanding Executive Boardroom technology, maintaining awareness of System Leadership devices and backup equipment, and assisting with video conferencing and collaboration platforms for meetings, webinars, and townhalls.

Requirements

• Bachelor's degree in computer science or related field, or equivalent years of experience and education
• Five years' experience
• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

Responsibilities

• Main technical IS contact for the entity.
• Main contact for all Executive Level support.
• Develops and maintains any procedures and documentation required to support IT systems the Executive Leadership Team.
• Communicates outstanding issues and status updates and escalates issues when necessary.
• May be present for System Level meetings, ensuring rooms are ready for use.
• May need a full understanding of Executive Board room and point of contact for escalations.
• May need awareness of System Leadership devices, ensuring back up minor equipment is available for deployment when needed.
• May assist with video conferencing and other collaboration platforms to help facilitate meetings, webinars and townhall for the Executive Leadership Team.
• Performs other duties as assigned.

Benefits

• One week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
• Instant access to earned, unpaid base pay before payday through DailyPay (fees may apply).
• Upfront tuition coverage through FlexPath Funded for eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level