Information Technology Generalist 1 - SCI Albion

Commonwealth of Pennsylvania • Erie County, PA

1d • Onsite

About The Position

The Department of Corrections is hiring a Technology Generalist 1 at the State Correctional Institution at Albion. This position provides technical support across multiple areas of information technology to help ensure staff can rely on their systems, equipment, and network resources. The role involves troubleshooting and user support, systems administration, equipment management, training, liaison and administrative tasks, and procurement support.

This is a full-time, 37.5-hour-per-week position. Work hours are 8:00 AM to 4:00 PM, Monday through Friday, with a 30-minute lunch. Telework is not available. Successful completion of basic training in Elizabethtown, Pennsylvania, is required. Candidates must meet the Pennsylvania residency requirement, be able to perform essential job functions, pass a background investigation, and meet Criminal Justice Information Services (CJIS) compliance requirements.

Requirements

• One year as an Information Technology Trainee or Information Technology Technician (Commonwealth job titles or equivalent Federal Government job title, as determined by the Office of Administration); or three years of qualifying information technology experience; or one year of qualifying information technology experience and an associate's degree in any information technology field; or an equivalent combination of experience and training.
• Qualifying experience includes applications development or maintenance, networking or desktop services, website development or design, or other information technology support or administration services.
• Successful completion of basic training in Elizabethtown, Pennsylvania.
• Meet the Pennsylvania residency requirement.
• Ability to perform essential job functions.
• Pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

Responsibilities

• Troubleshoot automation issues, diagnose equipment problems, research solutions, and coordinate repairs with vendors or staff.
• Configure computers, manage user accounts, conduct system audits, and maintain network resources and logs.
• Install, upgrade, track, and prepare equipment, including computers, software, network components, and cabling.
• Provide technical support, answer questions, and train staff on equipment and software.
• Support satellite offices, attend required training programs, and complete administrative tasks for the Business Manager.
• Order, track, receive, and inventory technology equipment and supplies, verifying accuracy and condition.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree