Information Technology Manager 1

State of Ohio•Columbus, OH

1d•Onsite

About The Position

The Ohio Department of Taxation is seeking one Information Technology Manager 1 in its Information Technology Division. The department administers individual and business taxes across Ohio and describes its mission as providing education, innovation, outreach, and exceptional customer service. The role supervises IT support staff and oversees service desk operations, inventory control, end-user support, and device distribution. It manages daily workflows and staff development, oversees ServiceNow processes and escalations, plans hardware replacement, and assists with procurement. The position also supports onboarding, documentation, agency events, user needs, system updates, and adherence to IT standards. This is a permanent, full-time classified position located at 4485 Northland Ridge Boulevard, Columbus, Ohio. Work hours are 8:00 AM to 5:00 PM. Compensation is listed as $48.93–$69.94; the posting does not specify the pay period. The Ohio Department of Taxation offers a competitive total compensation package, including benefits and career development opportunities. The final candidate must undergo a criminal background check and tax history check and must be current and compliant with Ohio tax laws. The posting notes that a full position description will be provided during the interview process.

Requirements

At least 8.5 years of experience commensurate with the duties, knowledge, and skills required, plus 18 months of project management experience; alternatively, completion of specified undergraduate coursework in computer science or another major covering an advanced programming language, logic-based mathematics, database concepts, systems analysis and design, and basic data processing, plus 6.5 years of commensurate experience and 18 months of project management experience.
Alternatively, 12 months of experience as an Information Technology Supervisor 3 (64119) or equivalent.
For positions in offices of statewide information technology policy and planning, specified undergraduate coursework in computer science or another major covering an advanced programming language, logic-based mathematics, database concepts, systems analysis and design, and basic data processing is required.
Three years of experience using word-processing software.
Three years of experience using internet browsers for research.
54 months of experience involving IT architecture components, development of IT strategic plans, presentations or public speaking, writing IT policies and procedures, budget preparation and monitoring, cost and resource estimates, and contract management.
Two years of experience using an email system.
18 months of experience in project management or a lead role on an IT project.
12 months of experience using spreadsheet software.
12 months of experience as an Information Technology Supervisor 3 (64119) or equivalent, as listed in the qualifications.
Equivalent experience may satisfy the stated minimum class qualifications.
Technical skill in information technology and professional skills in leading others, problem solving, and adaptability.
The selected candidate must complete a criminal background check and tax history check and be current and compliant with Ohio tax laws.

Responsibilities

Supervise IT support staff responsible for service desk operations, inventory control, end-user support, and device distribution.
Manage daily workflow and workloads; coach staff, complete evaluations, support professional development, and assist with hiring and onboarding.
Oversee ServiceNow service desk processes, handle advanced escalations, and coordinate coverage to support timely issue resolution.
Strategically plan hardware replacement and assist with IT procurement.
Assist with onboarding new staff, maintain documentation and job aids, contribute content for internal platforms, and support IT needs for agency events.
Analyze user needs, assist with system updates, and ensure adherence to IT standards.

Benefits

Medical coverage
Dental insurance
Vision insurance
Basic life insurance
Paid vacation, personal, and sick leave
11 paid holidays per year
Childbirth, adoption, and foster care leave
Education and development opportunities, including Employee Development Funds and Public Service Loan Forgiveness
Public retirement systems, including OPERS, STRS, SERS, and HPRS
Optional deferred compensation through Ohio Deferred Compensation
Health and wellness programs
Work-life balance initiatives
Opportunities for career advancement