Information Technology Manager 1

State of Ohio • Columbus, OH

2d • $48 • Onsite

About The Position

The Ohio Department of Taxation is seeking one Information Technology Manager 1 for its Information Services Division. The role supervises IT support staff responsible for service desk operations, inventory control, end-user support, and device distribution. The manager oversees daily team workflow and ServiceNow service desk processes, coordinates coverage, resolves advanced escalations, and supports staff development and hiring. The position also plans hardware replacement, assists with IT procurement, supports onboarding and agency events, maintains documentation and internal content, analyzes user needs, assists with system updates, and ensures adherence to IT standards.

The position is based at 4485 Northland Ridge Boulevard in Columbus, Ohio. The schedule is permanent, full-time, with work hours of 8:00 AM to 5:00 PM. Compensation is listed as $47.50. A full position description will be provided during the interview process. The selected candidate must undergo a criminal background check and is subject to Ohio requirements concerning felony convictions related to fraud, deceit, or theft and timely filing and payment of tax returns.

Requirements

• Meet one of the stated minimum qualification pathways: 8.5 years of experience commensurate with the job duties and required knowledge and skills, including 18 months performing project management functions; or the specified undergraduate coursework plus 6.5 years of commensurate experience, including 18 months performing project management functions; or 12 months of experience as an Information Technology Supervisor 3 (64119) or equivalent; or the equivalent of the stated minimum class qualifications.
• The specified undergraduate coursework pathway requires undergraduate core coursework in computer science, or coursework in any major that includes at least one course each in an advanced-level computer programming language, logic-based mathematics, database concepts, computer systems analysis and design, and basic data processing concepts.
• The posting also specifies qualifications for positions in offices of statewide information technology policy and planning: specified undergraduate coursework; 3 years using word processing software; 3 years using internet browsers for research; 54 months of experience involving IT architecture components, developing IT strategic plans, presentations/public speaking, writing IT policies and procedures, budget preparation and monitoring, cost and resource estimates, and contract management; 2 years using an email system; 18 months in project management or a lead role on an IT project; 12 months using spreadsheet software; and 12 months as an Information Technology Supervisor 3 (64119) or equivalent.
• Technical skill in information technology.
• Professional skills in leading others, problem solving, and adaptability.

Responsibilities

• Supervise IT support staff responsible for service desk operations, inventory control, end-user support, and device distribution.
• Manage daily workflow and monitor workloads.
• Provide coaching, complete evaluations, support professional development, and assist with hiring and onboarding.
• Oversee ServiceNow service desk processes, handle advanced escalations, and coordinate coverage to ensure timely resolution of issues.
• Strategically plan for hardware replacement and assist with IT procurement.
• Assist with onboarding new staff and maintain documentation and job aids.
• Contribute content for internal platforms and support IT needs for agency events.
• Analyze user needs, assist with system updates, and ensure adherence to IT standards.

Benefits

• Medical coverage
• Free dental, vision, and basic life insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, and sick leave, plus 11 paid holidays per year
• Childbirth, adoption, and foster care leave
• Education and development opportunities, including Employee Development Funds and Public Service Loan Forgiveness
• Public retirement systems, including OPERS, STRS, SERS, and HPRS
• Optional deferred compensation through Ohio Deferred Compensation
• Tuition reimbursement
• Health and wellness programs
• Work-life balance initiatives
• Opportunities for career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed