Information Services Desk Support Assistant - Verde

Yavapai College•Clarkdale, AZ

About The Position

The Information Services Desk Support Assistant is the primary point of contact for students, faculty, staff, and community members accessing Library, Tutoring, and Center for Learning and Innovation (CLI) services. This part-time, grant-funded position provides frontline support for information inquiries, resource circulation, and technology assistance across CLI spaces. Continuation of the position is subject to funding. The role reports to the Learning Resources Supervisor. The assistant provides Tier 1 reference support, helps patrons find library resources and access appropriate CLI services, manages circulation of equipment and materials, and offers basic technology and Canvas assistance. The position also supports use of CLI spaces, monitors public areas, helps address facility issues, enforces space policies, assists with opening and closing procedures, and provides administrative and event support. The role contributes to student success initiatives and ongoing improvements to desk procedures and student services.

Requirements

High school diploma or equivalent.
Excellent customer service skills and ability to work with diverse populations.
Ability to maintain professional conduct and respectful workplace interactions.
Familiarity with Microsoft Office applications, including Word, Excel, and Outlook.
Ability to learn new software systems and technology platforms.
Excellent verbal and written communication skills.
Ability to work independently and exercise good judgment.
Ability to manage competing priorities and adapt in a fast-paced environment.

Nice To Haves

Experience in a library, tutoring center, or academic support environment.
Familiarity with library databases and research tools.
Strong technology proficiency and ability to troubleshoot a wide range of technology-related issues.
Experience with circulation or inventory management systems.
Current enrollment at Yavapai College or prior community college experience.

Responsibilities

Provide Tier 1 reference support on basic research tools, databases, and library resources, escalating complex questions to librarians as needed.
Direct patrons to appropriate CLI services, including tutoring, technology labs, and study spaces.
Help users navigate the library catalog and locate physical and digital materials.
Check out and check in laptops, hotspots, books, and other circulating materials using borrowing management systems.
Verify patron eligibility, process equipment loans according to established policies, resolve basic account issues, and assist with holds, renewals, and overdue items.
Provide basic troubleshooting for printing, wireless connectivity, and equipment setup.
Provide Tier 1 Canvas support for basic navigation and access questions.
Assist patrons with accessing computers, printers, and other public-area equipment; report malfunctions and coordinate with technical support staff.
Assist students, staff, and faculty with checking into CLI spaces and study rooms.
Monitor study spaces, computer stations, and public areas to maintain a productive learning environment.
Respond to facility issues and coordinate with appropriate departments for resolution.
Enforce CLI policies regarding food and beverages, noise levels, and appropriate use of spaces.
Assist with opening and closing procedures as assigned.
Support the CLI team with special projects as assigned.
Assist with setup and coordination for CLI programs and activities.
Contribute to ongoing improvement of desk procedures and student services.
Participate in student success initiatives, including outreach and activities that increase awareness of and access to academic support services.