Information Services Desk Support Assistant - Prescott

Yavapai College•Prescott, AZ

About The Position

The Information Services Desk Support Assistant is the primary point of contact for students, faculty, staff, and community members accessing Library, Tutoring, and Center for Learning and Innovation (CLI) services. This part-time, grant-funded position provides frontline assistance with information inquiries, resource circulation, and technology across CLI spaces. Continuation of the position is subject to funding. The role reports to the Learning Resources Supervisor. The assistant provides Tier 1 reference and Canvas support, helps patrons find library materials and use technology, manages circulation of equipment and other resources, and assists with access to CLI spaces and study rooms. The position also monitors public areas, responds to facility issues, helps enforce CLI policies, supports administrative projects and events, and participates in student success outreach and initiatives. A high school diploma or equivalent is required. Successful performance requires customer service, communication, professionalism, adaptability, sound judgment, and the ability to learn software and technology platforms. Prior experience in a library, tutoring center, or academic support environment is preferred, along with technology troubleshooting, circulation-system familiarity, and current enrollment at Yavapai College or prior community college experience.

Requirements

High school diploma or equivalent.
Excellent customer service skills and ability to work with diverse populations.
Ability to maintain professional conduct and respectful workplace interactions.
Familiarity with Microsoft Office applications, including Word, Excel, and Outlook.
Ability to learn new software systems and technology platforms.
Excellent verbal and written communication skills.
Ability to work independently and exercise good judgment.
Ability to manage competing priorities and adapt in a fast-paced environment.
Ability to meet the physical demands of the role, including frequently lifting or moving up to 10 pounds and occasionally lifting or moving up to 25 pounds.
Regular attendance as scheduled.

Nice To Haves

Experience in a library, tutoring center, or academic support environment.
Familiarity with library databases and research tools.
Strong technology proficiency and ability to troubleshoot a wide range of technology-related issues.
Experience with circulation or inventory management systems.
Current enrollment at Yavapai College or prior community college experience.

Responsibilities

Provide Tier 1 reference support on basic research tools, databases, and library resources; refer complex questions to librarians.
Direct patrons to tutoring, technology labs, study spaces, and other appropriate CLI services.
Help users navigate the library catalog and locate physical and digital materials.
Check out and check in laptops, hotspots, books, and other circulating materials using borrowing management systems.
Verify patron eligibility, process equipment loans according to policy, resolve basic account issues, and assist with holds, renewals, and overdue items.
Provide basic troubleshooting for printing, wireless connectivity, equipment setup, and other common technology issues.
Provide Tier 1 Canvas support for basic navigation and access questions.
Assist patrons with accessing computers, printers, and other equipment in public areas; report malfunctions and coordinate with technical support staff.
Assist students, staff, and faculty with checking into CLI spaces and study rooms.
Monitor study spaces, computer stations, and public areas to support a productive learning environment.
Respond to facility issues and coordinate resolution with appropriate departments.
Enforce CLI policies concerning food and beverages, noise, and appropriate use of spaces.
Assist with opening and closing procedures as assigned.
Support CLI special projects and assist with event setup and coordination.
Contribute to improving desk procedures and student services.
Participate in student success initiatives, outreach, and activities that increase awareness of and access to academic support services.
Maintain regular attendance as scheduled and perform the essential functions of the position.