Information Services Support Technician

FroedtertSouth • Kenosha, WI

2d

About The Position

As an Information Services Support Technician at Froedtert South, you will help keep the organization’s technology running smoothly by assisting team members with technical issues, maintaining computer equipment, and supporting systems and applications. The role involves troubleshooting hardware, software, and connectivity problems; providing customer service and HelpDesk support; and assisting with the setup and deployment of systems and applications in a healthcare environment. You will also independently manage assigned large-scale IT projects from planning through implementation.

Requirements

• Associate degree in Computer Operations or equivalent work experience.
• Three to five years of relevant experience.
• At least two years of experience with computing concepts and networking.
• Knowledge of Windows desktop operating systems and Active Directory functionality.
• Understanding of TCP/IP, Ethernet topology, VLANs, and VPNs.
• Familiarity with unattended or single-image deployment methods.
• Experience supporting technology in large-scale computing environments.

Responsibilities

• Set up, configure, install, and support PCs, printers, and telephones.
• Troubleshoot hardware, software, and connectivity issues to minimize disruptions for end users.
• Document, manage, and resolve assigned HelpDesk requests within appropriate time frames.
• Provide customer service and technical support to employees across the organization.
• Assist the Network Engineer with setting up, testing, and installing new systems and applications.
• Independently manage assigned large-scale IT projects from planning through implementation.
• Support Windows desktop operating systems and related software applications.
• Assist with computer deployment, system configuration, and standardized software installations.
• Support network connectivity and related technologies, including TCP/IP, Ethernet, VLANs, and VPNs.
• Work with Active Directory and other tools used to support user accounts and computing environments.
• Communicate technical information clearly and help educate users on systems and applications.
• Perform other related duties as assigned.

Benefits

• Medical, dental, and vision insurance
• Retirement plan with employer contribution
• Paid Time Off (PTO)
• Tuition reimbursement
• Career development opportunities
• Employee discount programs
• Pay differentials for PMs, nights, and weekends

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree