Information Services Support Technician

Froedtert South•Kenosha, WI

About The Position

As an Information Services Support Technician at Froedtert South, you will help keep the organization’s technology running smoothly by resolving technical issues, maintaining computer equipment, and supporting the systems and applications used across the organization. The role focuses on troubleshooting, technical problem-solving, and providing excellent customer service in a healthcare environment. You will set up and support computers, printers, and telephones; resolve hardware, software, and connectivity problems; manage HelpDesk requests; and support Windows desktop systems, applications, user accounts, and network connectivity. You will also assist the Network Engineer with new systems and applications and independently manage assigned large-scale IT projects from planning through implementation. The position requires an associate degree in Computer Operations or equivalent work experience, three to five years of relevant experience, and at least two years of experience with computing concepts and networking. Pay is $24.50–$39.50 per hour based on experience, with differentials for PMs, nights, and weekends.

Requirements

Associate degree in Computer Operations or equivalent work experience.
Three to five years of relevant experience.
At least two years of experience with computing concepts and networking.
Knowledge of Windows desktop operating systems and Active Directory functionality.
Understanding of TCP/IP, Ethernet topology, VLANs, and VPNs.
Familiarity with unattended or single-image deployment methods.
Experience supporting technology in large-scale computing environments.

Responsibilities

Set up, configure, install, and support PCs, printers, and telephones.
Troubleshoot hardware, software, and connectivity issues to minimize disruptions for end users.
Document, manage, and resolve assigned HelpDesk requests within appropriate time frames.
Provide customer service and technical support to employees across the organization.
Assist the Network Engineer with setting up, testing, and installing new systems and applications.
Independently manage assigned large-scale IT projects from planning through implementation.
Support Windows desktop operating systems and related software applications.
Assist with computer deployment, system configuration, and standardized software installations.
Support network connectivity and related technologies, including TCP/IP, Ethernet, VLANs, and VPNs.
Work with Active Directory and other tools used to support user accounts and computing environments.
Communicate technical information clearly and help educate users on systems and applications.
Perform other related duties as assigned.