Information Services Assistant

Horizon Health•Paris, IL

5d•Onsite

About The Position

Horizon Health is a Critical Access Rural Health Facility with 25 inpatient beds in Paris, Illinois, and outpatient clinics in Paris and surrounding communities. The Information Services Assistant supports end users and colleagues and helps ensure the smooth operation of technology systems serving clinical, administrative, and operational staff. The role provides direct support to the Information Services Director and Manager, and includes equipment ordering, inventory management, quote preparation, report running, and ticketing-system maintenance. The assistant handles purchasing and inventory processes, user account management, administrative coordination, vendor communication, first-level support, ticket and asset tracking, equipment repair coordination, operational documentation, and end-user policies and instructions. The responsibilities listed are not exhaustive; additional activities may be required in support of hospital goals and objectives. The role performs duties with minimal supervision. The schedule is Monday through Friday, 7:00 a.m. to 3:30 p.m. The stated pay range is $19.769 to $30.444 per hour, based on applicable years of experience.

Requirements

Previous office or clerical experience.
Ability to manage, troubleshoot, and resolve multiple issues.
Excellent verbal and written communication skills.
Excellent organizational skills.
Proficiency with Microsoft products.
Strong time-management skills.
Ability to stand, bend, squat, and lift equipment.
Patience and understanding.

Nice To Haves

Experience in the healthcare field is desirable.

Responsibilities

Process purchase orders and incoming inventory; track and manage inventory; prepare contracts for the Director.
Assist with user account management, including Active Directory, email, and EHR access for onboarding and offboarding.
Provide direct support to the Information Services Director and Manager, including meeting coordination, documentation, reporting, and project or task follow-up.
Coordinate with managers, staff, and vendors to order equipment and schedule vendor meetings as needed.
Collaborate with technicians, analysts, support staff, and leadership to identify solutions.
Conduct product research as needed.
Answer support calls, assist walk-up customers, and respond to emails for first-level support as time allows.
Assist in resolving service calls using documented procedures.
Help manage the ticketing system, including tracking asset lifecycle, deployment, reassignment, and decommissioning.
Support Information Services team members by troubleshooting and resolving hardware, software, printer, mobile-device, and network-connectivity issues.
Coordinate repairs, replacements, and warranty items for IT equipment.
Develop, execute, and follow IT operational policies, standards, and work instructions for end users.
Provide continuous status updates to support customer satisfaction.
Develop, manage, and maintain internal and external support documentation.
Perform duties with minimal supervision and undertake other activities that support hospital goals and objectives.