Information Services Assistant

Handley Regional Library•Winchester, VA

6d•Onsite

About The Position

Handley Regional Library seeks a technology-savvy customer service individual to assist patrons in using the library and its resources at a busy public service desk. The position performs responsible paraprofessional library work under the supervision of the Information Services Coordinator, helping patrons use library resources and carrying out related duties. It also examines daily operations to ensure resources are managed effectively. The role is scheduled for 21 hours per week at $15.00 per hour. It is non-exempt under the Fair Labor Standards Act and includes nights and weekends. Work is performed primarily at a busy public information desk during regular business hours, with some evening and weekend work. The assistant is assigned primarily to either Handley or Bowman Library and may occasionally work at another library in the system.

Requirements

Two-year college degree.
Ability and experience using computers, basic computer programs, and the Internet.
Knowledge of reference sources and materials, reader interest levels, books, and authors, or ability to learn through training.
Knowledge of library principles and practices, or ability to learn through training.
Ability to use print and online resources, or ability to learn through training.
Ability to work independently and remain flexible and calm while meeting patrons' needs at public service desks.
Good communication skills with children and adults, including patrons who may be irate or upset.
Ability to work quickly, accurately, and efficiently.
Ability to communicate effectively and project a positive image of the library system, its functions, and branches.
Ability to work some evenings and weekends.

Nice To Haves

Bachelor's degree.
Previous library experience.

Responsibilities

Provide quick, correct, and professional answers to basic and intermediate inquiries at the Public Service Desk using online resources and reference and general collections.
Help patrons select and locate materials, offer suggestions based on reading preferences, register patrons for library cards, and assist with placing holds.
Assist and instruct patrons in using the library catalog, website, online databases, downloadable content, public computers, and print-based resources.
Assist patrons with use of library spaces, including study rooms and meeting rooms.
Maintain periodical and newspaper collections and library display areas; assist with shelving as assigned.
Use office and computer equipment, including scanners, copiers, fax machines, and self-checkout stations; perform routine maintenance such as reloading paper trays and replacing toner or ink cartridges.
Check the staff wiki and work email regularly for changes in system and department policies and procedures.
Keep the Information Desk and public computer stations neat and clean and perform needed maintenance.
Assist in other departments as needed or assigned.
Perform other duties as assigned.