INFORMATION SERVICES ASSISTANT

Horizon Health•Paris, IL

6d•$20 - $30•Onsite

About The Position

Horizon Health is a Critical Access, Rural Health Facility with 25 inpatient beds in Paris, Illinois, and outpatient clinic settings in Paris and surrounding cities. The Information Services Assistant supports end users and colleagues and helps ensure the reliable operation of technology systems used by clinical, administrative, and operational staff. The role provides direct support to the IS Director and IS Manager and requires critical thinking, problem-solving, attention to detail, teamwork, and strong communication. The position handles purchasing and inventory activities, account management, coordination and documentation for Information Services leadership, and first-level user support as time allows. It also assists with ticketing, equipment lifecycle management, troubleshooting, repairs, and support documentation. The role performs duties with minimal supervision; other activities may be required to support hospital goals and objectives.

Requirements

Previous office or clerical experience.
Ability to manage, troubleshoot, and resolve multiple issues.
Excellent verbal and written communication skills.
Excellent organizational skills.
Proficiency with Microsoft.
Strong time-management skills.
Ability to stand, bend, squat, and lift equipment.
Patience and understanding.

Nice To Haves

Experience in the healthcare field is desirable.

Responsibilities

Process purchase orders, receive and track inventory, manage inventory, and prepare contracts for the Director.
Assist with user account management for Active Directory, email, and EHR access, including onboarding and offboarding.
Provide direct support to the Director and Manager of Information Services, including meeting coordination, documentation, reporting, and task or project follow-up.
Coordinate with managers, staff, and vendors to order equipment and schedule vendor meetings.
Collaborate with technicians, analysts, support staff, and leadership to identify solutions.
Conduct product research as needed.
Answer and address support calls, walk-up customers, and emails for first-level support as time allows.
Assist in resolving service calls using documented procedures.
Help manage the ticketing system, including tracking asset lifecycle, deployment, reassignment, and decommissioning.
Support Information Services team members by troubleshooting and resolving hardware, software, printer, mobile-device, and network-connectivity issues.
Coordinate repairs, replacements, and warranty items for IT equipment.
Develop, execute, and follow IT operational policies, standards, and work instructions for end users.
Provide continuous status updates to support customer satisfaction.
Develop, manage, and maintain internal and external support documentation.
Perform duties with minimal supervision.