Industrial PSSR

Weisiger Group•Charlotte, NC

About The Position

The Industrial Engine Support Sales Representative is responsible for achieving parts, service, repair, and maintenance sales objectives for industrial engine customers within an assigned territory. The role develops and maintains customer relationships, identifies business opportunities, and promotes aftermarket support solutions that improve equipment reliability, performance, and lifecycle value. The representative provides technical recommendations, coordinates service solutions, prepares quotations, and supports maintenance, repair, overhaul, and customer support programs. The role works closely with service operations, parts personnel, estimators, project managers, and internal sales teams to meet customer needs.

Requirements

At least five years of experience with industrial engines, power systems, heavy equipment, marine propulsion, oil and gas engines, or similar mechanical equipment.
Working knowledge of diesel and natural gas engines, cooling systems, fuel systems, air systems, exhaust systems, engine controls, and related support systems.
Strong consultative sales and business development skills.
Excellent customer relationship management capabilities.
Strong communication, presentation, listening, and negotiation skills.
Ability to discuss technical aspects of industrial engines and related systems with customers and technicians.
Strong project management and organizational skills.
Ability to analyze equipment conditions and identify revenue-generating service opportunities.
Demonstrated problem-solving and conflict-resolution abilities.
Ability to manage multiple projects and priorities simultaneously.
Strong attention to detail and commitment to follow-through.
High level of integrity, professionalism, and customer focus.
Ability to work independently while collaborating effectively across departments.
Proficiency with CRM systems, Microsoft Office applications, quoting platforms, and business systems.
Ability to meet the described physical demands, including frequently lifting, carrying, pushing, pulling, or otherwise moving up to 25 pounds.
Ability to work in environments that may include moving mechanical equipment, occasional exposure to heights, fumes or airborne particles, varied outdoor weather, vibration, wet or humid conditions, chemicals, temperature extremes, electrical-shock risk, and occasional loud noise.

Nice To Haves

Bachelor's degree, technical degree, engineering degree, or equivalent combination of education and relevant experience.
Previous experience in aftermarket sales, service operations, product support, estimating, project management, or customer account management.
Experience developing quotations, maintenance plans, or repair recommendations.
Knowledge of service operations, maintenance practices, and customer support agreements.
Knowledge of power generation, oil and gas, and industrial engine applications.

Responsibilities

Develop and maintain relationships with industrial engine customers throughout the assigned territory.
Promote and sell aftermarket support offerings, including preventative maintenance programs, inspections, repairs, overhauls, Customer Value Agreements, emergency service support, parts, and long-term maintenance contracts.
Identify revenue opportunities through customer engagement, fleet analysis, equipment population reviews, and market development.
Visit customer sites to assess equipment condition, identify service opportunities, and recommend solutions.
Manage the assigned territory using CRM and sales management tools, keeping customer and equipment information accurate.
Coordinate with service personnel, estimators, parts departments, and operations teams to develop repair and maintenance proposals.
Help customers plan maintenance strategies to improve uptime, reliability, safety, and operating efficiency.
Prepare and present quotations for parts, labor, field service, and overhaul opportunities using approved systems and processes.
Communicate between customers and internal departments to help ensure work is delivered as quoted, scheduled, and completed to customer expectations.
Support Customer Value Agreement renewals and VisionLink Connectivity, and promote Extended Service Coverage opportunities.
Develop account plans and business strategies to grow customer relationships and aftermarket sales.
Maintain professional relationships with Caterpillar representatives, vendors, and industry partners as needed to support customer solutions.
Document customer interactions, sales activities, forecasts, visit reports, and opportunity pipelines in company systems.
Participate in sales meetings, training programs, and continuous improvement initiatives.
Identify digital monitoring and telematics opportunities.
Provide occasional after-hours, weekend, or emergency customer support when required.
Perform other duties as assigned.