Industrial PSSR

Carolina CAT - Power Systems•Charlotte, NC

10d

About The Position

The Industrial Engine Support Sales Representative is responsible for achieving parts, service, repair, and maintenance sales objectives for industrial engine customers in an assigned territory. The position develops and maintains customer relationships, identifies new business opportunities, and promotes aftermarket support solutions that maximize equipment reliability, performance, and lifecycle value. The representative serves as a trusted customer advisor by providing technical recommendations, coordinating service solutions, developing quotations, and supporting maintenance, repair, overhaul, and customer support programs. The role works with service operations, parts personnel, estimators, project managers, and internal sales teams to meet customer requirements. The position has no supervisory responsibilities.

Requirements

Minimum five years of experience with industrial engines, power systems, heavy equipment, marine propulsion, oil and gas engines, or similar mechanical equipment.
Working knowledge of diesel and natural gas engines, cooling systems, fuel systems, air systems, exhaust systems, engine controls, and related support systems.
Strong consultative sales and business development skills.
Excellent customer relationship management capabilities.
Strong communication, presentation, listening, and negotiation skills.
Ability to discuss technical aspects of industrial engines and related systems with customers and technicians.
Strong project management and organizational skills.
Ability to analyze equipment conditions and identify revenue-generating service opportunities.
Demonstrated problem-solving and conflict-resolution abilities.
Ability to manage multiple projects and priorities simultaneously.
Strong attention to detail and commitment to follow-through.
High level of integrity, professionalism, and customer focus.
Ability to work independently while collaborating effectively across departments.
Proficiency with CRM systems, Microsoft Office applications, quoting platforms, and business systems.

Nice To Haves

Bachelor's degree, technical degree, engineering degree, or equivalent combination of education and relevant experience.
Previous experience in aftermarket sales, service operations, product support, estimating, project management, or customer account management.
Experience developing quotations, maintenance plans, or repair recommendations.
Knowledge of service operations, maintenance practices, and customer support agreements.
Power generation, oil and gas, and industrial engine application knowledge.

Responsibilities

Develop and maintain strong relationships with industrial engine customers throughout the assigned territory.
Promote and sell product support offerings, including preventative maintenance programs, inspections, repairs, overhauls, Customer Value Agreements (CVAs), emergency service support, parts sales, and long-term maintenance contracts.
Identify new revenue opportunities through customer engagement, fleet analysis, equipment population reviews, and market development activities.
Visit customer sites to evaluate equipment condition, identify service opportunities, and recommend solutions.
Manage the assigned territory using company CRM and sales management tools, and maintain accurate customer and equipment information.
Coordinate with service personnel, estimators, parts departments, and operations teams to develop repair and maintenance proposals.
Assist customers in planning maintenance strategies that improve equipment uptime, reliability, safety, and operating efficiency.
Generate and present quotations for parts, labor, field service, and overhaul opportunities using approved company systems and processes.
Communicate with customers and internal departments to help ensure work is delivered as quoted, scheduled, and completed to customer expectations.
Support Customer Value Agreement renewals and VisionLink Connectivity, and promote Extended Service Coverage (ESC) opportunities.
Develop account plans and business strategies to expand customer relationships and increase aftermarket sales penetration.
Maintain professional relationships with Caterpillar representatives, vendors, and industry partners as needed to support customer solutions.
Document customer interactions, sales activities, forecasts, visit reports, and opportunity pipelines in company systems.
Participate in sales meetings, training programs, and continuous improvement initiatives.
Identify digital monitoring and telematics opportunities.
Provide occasional after-hours, weekend, or emergency customer support when required.
Perform other duties as assigned.