Product Support Sales Representative (PSSR)

ASCO Equipment • Beaumont, TX

2d

About The Position

ASCO Equipment is hiring a Product Support Sales Representative for its Beaumont, Texas Service Department. The role builds and maintains customer relationships by selling preventative maintenance packages and shop and field service repairs. The representative calls on existing customers and develops new business through sales calls to customer offices, shops, and jobsites within an assigned territory. The position also follows up on new equipment sales and manufacturer end-user direct sales, quotes and sells parts and service jobs and preventive maintenance contracts, addresses customer concerns, provides limited technical support when appropriate, and gathers customer profiling information to enhance the customer experience.

ASCO describes the position as suited to an ambitious, self-starting person who wants to provide solutions in demanding circumstances. The company emphasizes a people-first culture and its vision of being a blessing to those it serves.

Requirements

• Bachelor’s degree or equivalent experience.
• Proven sales ability and excellent customer relationship skills.
• Ability to write and speak effectively to individuals and groups.
• Strong planning, problem-solving, negotiation, and organizational skills.
• Knowledge of equipment components, repair times, and overall technical aptitude.
• Solid computer skills and knowledge of general business software.
• Valid driver’s license with an acceptable driving record.

Nice To Haves

• Knowledge of heavy equipment.

Responsibilities

• Market parts and service sales, including preventative maintenance plans, machine inspections, machine repairs, remanufactured component sales, standard job quotes, extended warranties, and special parts promotions.
• Perform follow-up calls on complete goods and major parts and service sales.
• Assist with after-sales service calls to ensure equipment is operating to customers’ expectations.
• Provide limited technical support when appropriate.
• Ensure Parts and/or Service estimates meet ASCO pricing and department approval standards.
• Manage pre-planning, post-call notes, and follow-up actions using a CRM tool.
• Adhere to all safety rules and complete required safety training.
• Represent ASCO in a positive and professional manner.
• Build relationships with current customers and develop new customers through sales calls within the assigned territory.
• Follow up on new equipment sales and manufacturer end-user direct sales.
• Quote and sell parts and service jobs and preventative maintenance contracts, address customer concerns, and collect profiling information.

Benefits

• 100% paid health insurance.
• 401(k) and profit sharing.
• Paid holidays.
• Paid training and advancement opportunities.
• Financial assistance through the ASCO Children’s Education Program for employees’ children pursuing higher education.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level