Product Support Sales Rep (PSSR)

Dobbs Equipment, LLC•Savannah, GA

About The Position

Dobbs Equipment is seeking an experienced Product Support Sales Rep (PSSR) to serve as a visible, active customer-support leader throughout an assigned area of responsibility. The role focuses on pursuing product-support opportunities with new and existing customers to help meet monthly revenue and profitability objectives. The position also includes other duties or projects as assigned by management. PSSRs support Deere and all-makes customer uptime by selling shop and field labor, preventative maintenance agreements, undercarriage and ground-engaging tools, and parts promotions. Annual targets are reviewed and ranked monthly through a performance scorecard, and progress contributes to performance management during the fiscal year. The role requires extensive driving and overnight travel. The employee must follow Dobbs Equipment and client safety policies; adherence to Dobbs safety policies is a condition of employment. The work environment may occasionally include wet or humid conditions, moving mechanical parts, and outdoor weather. Noise is usually quiet. The role has regular standing, hand-use, reaching, and communication demands; frequent walking, climbing or balancing, and stooping, kneeling, crouching, or crawling; and occasional sitting. Regular lifting or moving of up to 50 pounds and occasional lifting or moving of up to 100 pounds are required. Close and color vision are also required.

Requirements

Valid driver's license and ability to maintain a clean driving record.
Customer service experience.
Bachelor’s degree or equivalent from a four-year college, or at least 3 years of related experience and/or training, or an equivalent combination of education and experience.
Ability to communicate effectively with teammates and customers.
Strong problem-solving skills.
Ability to self-manage and self-motivate.
PC literacy and proficiency with MS Office, especially Excel and Outlook.
Ability to understand and carry out written, oral, or diagrammed instructions using common sense.
Ability to perform arithmetic using whole numbers, common fractions, and decimals.
Ability to learn quickly and think outside the box.
Ability to undertake extensive driving and overnight travel.
Ability to meet the described physical demands, including regularly lifting or moving up to 50 pounds and occasionally up to 100 pounds.

Nice To Haves

Bilingual ability.

Responsibilities

Call on current and prospective customers in the assigned territory at the agreed frequency to maximize product-support revenue and profitability.
Keep the Dobbs Equipment database current, including customer fleet details.
Monitor local customer and competitive trends and make recommendations to the manager and branch management teams.
Maintain customer satisfaction, promptly address disputes or potential disputes under company policies, and follow up to ensure timely resolution.
Staff the parts counter as scheduled and encourage customers to use it for routine parts orders.
Control expenses while performing job functions.
Develop use of the Dobbs Customer Portal by educating and training customers.
Assist with accounts-receivable collection as requested.
Comply with Dobbs Equipment and client health and safety policies and applicable state and federal legislation.
Pursue sales of shop and field labor, preventative maintenance agreements, undercarriage and ground-engaging tools, and strategic parts promotions.
Complete assigned PSSR training on JDU and continue completing courses as they become available.
Work toward annual targets measured through the performance scorecard, including branch service share, parts and labor revenue, new product-support customer revenue, JDLink renewals, PM agreement service completion, undercarriage revenue, attachment sales, and ground-engaging-tools revenue.