Key Accounts PSSR

Yancey Bros. Co. • Austell, GA

13d

About The Position

The Key Accounts Product Support Sales Representative (PSSR) covers an assigned territory and builds and maintains customer relationships to win immediate service business and long-term maintenance agreements. The role supports quality customer service activities that increase sales volume and customer satisfaction. The initial exclusive territory is Athens, Georgia. The representative also supports the Product Support Manager and service team, as needed, including occasional after-hours or vacation coverage.

Requirements

• High school diploma or equivalent experience.
• Excellent analytical, organizational, and communication skills.
• Valid Class C Georgia driver’s license and clean driving history.
• Physical ability to operate equipment and climb under and onto it for inspections.
• Ability to work in extreme weather conditions and around loud noises, using appropriate personal protective equipment as required.
• May be required to meet customer security requirements, including additional background checks and drug tests, and to provide additional identification.

Nice To Haves

• Prior experience in the heavy equipment industry, such as experience as a Diesel Technician, Sales Representative, or Service Coordinator.
• Prior sales experience.
• Specific industry experience or an equivalent college degree.

Responsibilities

• Support the Product Support Manager’s leadership and direction.
• Increase service sales and market share among customers in the assigned territory.
• Maintain a current list of customers and prospects in the territory.
• Coordinate regular customer visits and follow-up.
• Perform site audits and technical reviews of customer equipment, and prepare service-related proposals.
• Market customer service agreements (CSAs).
• Maintain customer call lists, the opportunity pipeline, and equipment lists in SalesLink.
• Promote customer relations and goodwill by investigating customer concerns, researching and providing justification material when required, and promptly communicating findings to all concerned.
• Inform the Product Support Manager of new customer service opportunities.
• Advise the Product Support Manager and other appropriate parties of significant active or potential customer concerns.
• Maintain positive, productive, and mature work ethics.
• Provide backup to the service team as needed, including occasional after-hours or vacation coverage.
• Work with vendors to solicit parts or services needed to support proposed service activity.
• Maintain up-to-date maintenance contract pricing.
• Participate in required safety programs and work safely.
• Perform additional duties as assigned by the manager.

Benefits

• Aggressive compensation levels and competitive pay structure.
• Individual bonus opportunities.
• Technician tool allowance.
• Full medical, vision, and dental coverage.
• Employee wellness programs.
• Paid vacations and paid time off.
• 401(k) plan with strong company match.
• Employee profit sharing.
• Financial wellness coaching.
• Prescription drug coverage.
• Flexible spending accounts.
• Short- and long-term disability coverage.
• Group life insurance.
• Paid holidays.
• Paid sick leave.
• Career development.
• Tuition reimbursement.
• Ongoing training.
• Advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED