Industrial National Account Manager

Signode•Romulus, MI

About The Position

The Enterprise Account Manager cultivates and manages strategic relationships with high-value national clients, driving account growth through retention and expansion initiatives. The role engages key decision-makers across all levels of customer organizations and manages national accounts with potential for comprehensive product adoption. Candidates should be located in Detroit, Michigan; Atlanta, Georgia; Dallas, Texas; Denver, Colorado; Salt Lake City, Utah; or Minneapolis, Minnesota. Overnight travel may be required, up to 50%.

Requirements

Bachelor’s degree in Business, Sales, Finance, or a similar field.
At least 5 years of sales experience.
At least 3 years supporting national-level customers.
Knowledge of Signode products and applications to sell solutions that meet customer needs.
Strong manufacturing aptitude.
Ability to use a CRM and read Power BI dashboards, with general Microsoft Office proficiency.
Strong technology skills and knowledge of social media.
Ability to travel overnight up to 50%.

Responsibilities

Create and identify opportunities in assigned accounts and develop strategies and account plans to pursue them.
Lead relationship and product-adoption activities for accounts landed by the Business Development Executive.
Meet or exceed assigned sales goals.
Serve as a main point of contact for customers regarding ongoing business requirements and issues.
Develop business relationships at key accounts and create Joint Business Plans with top-volume customers.
Build relationships across all levels and departments of assigned accounts, including executive, buying, logistics, service, and replenishment teams.
Resolve customer inquiries, problems, and complaints to maximize customer satisfaction.
Identify account expansion opportunities and create account plans.
Produce and lead regular internal and external business reviews.
Coordinate local resources to support national accounts and identify local expansion opportunities.
Close sales and manage completion activities, including fulfillment for large expansion opportunities.
Position Signode’s value and seek partnership opportunities.
Complete contribution reports, requests for quotations, and pricing updates in a timely manner.
Develop sales forecasts by account and brand.
Develop and submit proposals for special trade programs at selected accounts as needed.
Maintain current sales-opportunity and customer records in the CRM.
Work closely with Operations, Product Management, Accounts Receivable, and Finance teams.
Participate in training and development opportunities to improve performance and support career development and advancement.
Assist the Accounts Receivable department in collecting past-due balances and ensure accounts remain in good standing.