Industrial Customer Support & Logistics Specialist

Singer Industrial•Pasadena, TX

13d•Onsite

About The Position

This role is for a Customer Service Representative with Rubberworx who will help industrial customers keep their operations moving. Responsibilities include handling product questions, quotes, order fulfillment, freight coordination, and issue resolution. The role involves close collaboration with customers, sales, purchasing, warehouse, operations, suppliers, and carriers. Experience in industrial hose, rubber products, fluid conveyance, or a related distribution business is beneficial.

Requirements

Customer service experience in industrial distribution, manufacturing, or a related business.
Experience with industrial hose, rubber products, fittings, fluid conveyance, or similar product lines is especially relevant.
Strong communication skills and a responsive, helpful approach to customer questions.
Familiarity with order-to-cash processes, inventory, and supply chain coordination.
Experience preparing quotes and working with pricing structures or contract accounts.
Comfort using ERP or business systems and common computer applications.
Ability to read basic product specifications and catalogs.
A detail-oriented, proactive approach to solving problems and improving processes.
Ability to work independently while collaborating effectively across teams.

Responsibilities

Process customer orders, inventory receipts, and cycle counts accurately in ERP and other business systems.
Respond to questions about products, pricing, availability, order status, and delivery schedules.
Prepare quotes and help customers identify suitable products, using technical specifications and catalogs as needed.
Track open orders and proactively update customers about delays, backorders, and changing delivery dates.
Coordinate order fulfillment with sales, purchasing, warehouse, and operations teams.
Monitor overseas containers, including vessel ETA changes, port arrivals, and customs release status.
Enter vessel and container details in the ERP system to support landed-cost calculations and inventory receiving.
Work with suppliers, freight brokers, and LTL and truckload carriers to request freight quotes, arrange pickups, trace shipments, and address transit delays.
Resolve customer concerns, returns, credits, and warranty issues promptly and professionally.
Maintain accurate customer, account, pricing, and order documentation.
Support inside and outside sales with quotations, order documents, and customer reports.
Help customers with inventory questions, product sourcing, and alternatives when an item is unavailable.
Build strong customer relationships and contribute to service goals for responsiveness, accuracy, and satisfaction.
Follow company procedures and safety standards, including in warehouse or manufacturing areas.