Income Maintenance Caseworker II (Family and Children's Medicaid)
About The Position
The Income Maintenance Caseworker II determines eligibility for Medicaid programs in the Family and Children's Medicaid unit, including intake, case processing, and case maintenance. The position conducts applicant interviews, completes recertifications and case changes, and applies relevant guidance, regulations, policies, and procedures. The role uses the NCFAST computer system and requires adherence to deadlines and completion of agency- or county-mandated paperwork. The schedule is 8:00 a.m. to 5:00 p.m., 40 hours per week, Monday through Friday; some after-hours work is occasionally required. The position may also attend training workshops and webinars and perform other duties assigned by the supervisor. The starting salary range is $33,836.51 to $37,304.75, depending on education and experience. Work-against applications will be accepted.
Requirements
- High school graduation and one year of experience as an Income Maintenance Caseworker, or an equivalent combination of training and experience.
- Ability to read and comprehend rules, regulations, and changing policies and guidelines pertaining to Medicaid assistance programs.
- Ability to interpret agency policies and procedures for people of varied backgrounds.
- Ability to accurately enter codes and data into NCFAST.
- Ability to work with facts and figures and perform tasks requiring a high degree of accuracy.
- Ability to learn the forms and procedures of eligibility programs.
- Ability to present information orally or in report form.
- Interest in and understanding of disadvantaged persons; patience, tolerance, and awareness of various cultures.
- Ability to communicate effectively face-to-face and by telephone.
Responsibilities
- Conduct intake interviews to assess needs and obtain information.
- Inform Medicaid applicants of their rights, appeal decisions, ability to withdraw an application, right to reapply if found ineligible, and agency responsibilities.
- Complete recertifications and case changes in accordance with guidance, regulations, and policies.
- Use the NCFAST computer system.
- Adhere to established deadlines.
- Complete paperwork as mandated by the agency or county administration.
- Attend training workshops and webinars.
- Perform other duties as assigned by the supervisor.
- Obtain data for documentation and verification of information needed to determine eligibility.
- Detect needs for other agency services and make appropriate referrals to service staff.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
