Income Maintenance Caseworker III - Family & Children's Medicaid Leadworker

Johnston County•Johnston County DSS, NC

About The Position

Johnston County Department of Social Services is hiring a Lead Worker to perform professional human services work in the Family and Children’s Medicaid Income Maintenance Program, assisting the Income Maintenance Supervisor II. The position serves as lead worker over Income Maintenance Caseworker II staff, provides training on the NC FAST computer system, conducts second-party reviews, and covers vacant caseloads as needed to meet business needs. The Lead Worker supports eligibility determinations and ongoing case maintenance for Family and Children’s Medicaid recipients. The role includes monitoring applications and recertifications, supporting quality assurance and case reviews, assisting teleworkers, preparing hearing documents, and helping staff address client complaints. The position may also provide recommendations concerning employment actions.

Requirements

Two years of experience as an Income Maintenance Caseworker, or an equivalent combination of training and experience.
Ability to compute complex equations and use information technology to enter client information, determine eligibility, and document cases.
Ability to apply analytical thinking and deductive reasoning to make reasonable judgments.
Ability to interpret and apply county, state, and federal regulations, policies, and procedures to specific cases.
Ability to communicate complex information effectively, orally and in writing, with clients, staff, and supervisors.
Ability to establish and maintain effective relationships with diverse populations.
Ability to understand medical and vocational terminology and legal principles.
Ability to organize and consolidate information, maintain records, prepare reports, formulate treatment plans, and perform caseload-management functions.
Ability to engage and teach staff the skills needed for assigned work, including use of computer systems and software.
Ability to perform Income Maintenance casework when covering vacant caseloads.
Ability to assess client complaints and provide appropriate feedback.
Thorough knowledge of Family and Children’s Medicaid and NC FAST.

Nice To Haves

Knowledge and experience with Family and Children’s Medicaid applications and recertifications.

Responsibilities

Perform general office work, including answering telephones, typing, filing, and computer inquiries.
Use policy and data-entry manuals to determine past and present eligibility for aid and program categories.
Assist with program monitoring, particularly Quality Assurance, and prepare cases for review.
Monitor incoming applications and recertifications and distribute work when the Supervisor is absent or unavailable.
Train and support lower-level Income Maintenance Caseworkers, including training on NC FAST and refresher training addressing error trends.
Assist with maintaining the Family and Children’s Medicaid caseload and participate in activities needed to determine initial and ongoing client eligibility.
Assist teleworkers with printing, office needs, and questions, and monitor the work of teleworking IMC IIs.
Work with and maintain FRR/BEER reports and assist with completing Medicaid Verification Reports.
Provide recommendations for employment actions, including hiring, promotions, demotions, disciplinary actions, and dismissals.
Prepare documents for hearings.
Conduct second-party reviews for IMC II staff.
Perform Income Maintenance casework when covering vacant caseloads.
Assess and intervene in client complaints and provide feedback to clients, caseworkers, supervisors, and IM Administrators.
Conduct interviews and assessments, summarize and interpret findings, and identify relevant agency and community programs and services.
Perform related tasks as required.