Income Maintenance Supervisor III- Medicaid Program Manager - Family & Children's Medicaid

Johnston County•Johnston County DSS, NC

About The Position

Johnston County Department of Social Services is hiring an Income Maintenance Supervisor III to manage the Family & Children's Medicaid program. The role provides supervision, training, support, and leadership to the Family & Children Medicaid units, and oversees delivery of income maintenance programs and services. The position reports directly to the Medicaid Division Director. The supervisor leads staff and supervisors, oversees program policies and procedures, ensures quality and timeliness standards, and organizes workflow to meet unit goals. The role also supports compliance with federal and state requirements, maintains program records and reports, participates in divisional planning, and performs duties related to disasters and emergency shelter operations. Other duties may be assigned.

Requirements

Four years of experience in an income maintenance program, including one year of supervisory experience in an income maintenance or service program, or an equivalent combination of training and experience.
Experience administering Economic Service Programs.
Considerable knowledge of federal and state laws and regulations governing Economic Service Programs.
Problem-solving and interpersonal skills sufficient to interact with diverse groups of people.
Excellent computer, organizational, written communication, and verbal communication skills.
Thorough knowledge of public assistance manuals.
Considerable knowledge of income maintenance programs and the forms and documents used to determine eligibility.
Considerable knowledge of agency programs and services, community programs and services, and the budget and planning process.
General knowledge of basic supervisory and management skills.
Ability to instruct, organize, direct, and supervise subordinate employees.
Ability to maintain satisfactory working relationships with applicants and others encountered in the work.
Ability to assess needs, plan for future requirements, interpret rules and procedures, and communicate orally and in writing with supervisors, agency staff, public officials, and the community.

Nice To Haves

Knowledge of Family & Children Medicaid policies.
Knowledge of NC FAST.

Responsibilities

Plan, direct, supervise, and participate in the delivery of income maintenance programs and services.
Review casework, hold conferences, and help staff resolve difficult or unusual case situations.
Interpret regulations and procedures and provide guidance to staff.
Provide leadership and guidance to supervisors and staff responsible for the programs.
Evaluate staff performance for adherence to federal and state quality standards.
Recommend employment actions, including hiring, promotions, demotions, disciplinary actions, and dismissals.
Develop program policies and procedures and ensure quality and timeliness standards are met.
Track training, reports, and certifications; address employee problems, select new employees, and conduct staff evaluations.
Plan and organize workflow and ensure unit goals are met.
Present recommendations to management regarding program or divisional goals, objectives, procedures, and processes.
Conduct team meetings and monthly conferences and participate in long-range divisional planning.
Prepare reports and maintain records, files, and confidentiality.
Stay informed about audit findings and other compliance standards.
Perform duties related to disaster situations and emergency shelter operations.
Perform related tasks as required.